On-Site Customer Service & Admin Specialist

Myrunway; Cape Town; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A company focused on customer service is seeking a detail-oriented Customer Service Administrator. This role involves processing refunds, maintaining records, and supporting the Customer Service team. The ideal candidate will have strong administrative skills, good communication abilities, and the capacity to manage multiple tasks under pressure. Join a supportive team environment with opportunities for growth and contributing to positive customer experiences.

Benefits

Supportive and collaborative team environment

Opportunities for growth and skill development

Contribution to positive customer experiences

Qualifications

• Excellent attention to detail.
• Ability to remain calm under pressure.
• General computer literacy advantageous.

Responsibilities

• Process customer refunds accurately and efficiently.
• Book and track customer returns.
• Maintain accurate and up-to-date records.
• Support the Customer Service team to resolve queries.
• Assist with general administrative tasks.

Skills

Strong administrative skills

Ability to manage multiple tasks

Problem-solving skills

Good communication skills

Proficiency in spreadsheets

Job description

A company focused on customer service is seeking a detail-oriented Customer Service Administrator. This role involves processing refunds, maintaining records, and supporting the Customer Service team. The ideal candidate will have strong administrative skills, good communication abilities, and the capacity to manage multiple tasks under pressure. Join a supportive team environment with opportunities for growth and contributing to positive customer experiences.