On Call Agent

Callforceoutsourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A contact center solutions company is seeking an Administrator in Cape Town to provide support in managing compliance policies and procedures. Responsibilities include answering calls, booking confirmations, and conducting interviews. The ideal candidate should possess excellent communication skills and experience in a fast-paced administrative role. Attention to detail and strong time management skills are essential for this position.

Qualifications

• Excellent communication skills both written and verbally.
• Strong time management skills with the ability to prioritize workloads.
• Experience of working in a fast-paced administrative environment.

Responsibilities

• Answer incoming calls and emails.
• Book confirmations with clients.
• Handle immigration documents.
• Conduct face-to-face interviews as required.
• Carry out DBS checks and verify ID checks.
• Manage and maintain an internal database and external portals.
• Ensure documents are up to date and uploaded onto the system.
• Support internal and external audits.
• Perform general administrative duties.

Skills

Communication

Compliance

Customer Service

Recruiting

Resilience

Structural Detailing

Time Management

Business Process Outsourcing (BPO)

Medical

Recruitment

Tools

Microsoft Office

Excel

Job description

Creating purposeful careers as we build the future of contact centre solutionsTo provide a robust and efficient administration service to the healthcare teams, ensuring that all workers have the right to work in the UK, are registered with a DBS check, and have certificates or relevant proof of qualifications required to perform available roles.

You will work within the parameters of the Search processes to ensure that your team's targets and objectives are achieved. A fantastic opportunity has arisen for an Administrator to join a team of professionals based in the UK.

You will be responsible for providing support to the recruitment team in administering compliance policies and procedures accurately and efficiently.

The company has been established since

Duties and Responsibilities

• Answering incoming calls and emails
• Booking confirmations with clients
• Handling immigration documents
• Holding face‑to‑face interviews as required
• Carrying out DBS checks and verifying ID checks in a timely manner
• Managing and maintaining an internal database and external portals
• Ensuring documents are up to date and uploaded onto the system
• Working from reports to ensure renewals are completed on time without lapsing
• Providing support on internal and external audits
• General administrative duties

Requirements

• Excellent communication skills both written and verbally
• Extensive knowledge of Microsoft Office programs including Excel
• Strong communication and time management skills
• The ability to prioritize workloads and work towards strict deadlines
• A keen eye for attention to detail
• Experience of working in a fast‑paced administrative environment

Skills

• Communication
• Compliance
• Customer Service
• Recruiting
• Resilience
• Structural Detailing
• Time Management
• Business Process Outsourcing (BPO)
• Medical
• Recruitment