OMF Financial Consultant (Rustenburg)

oldmutual; Rustenburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Old Mutual South Africa is hiring for a role that focuses on advising a specific market on a range of products. The role entails delivering excellent customer service, handling inquiries, and maintaining CRM data accuracy.

You will develop customer relationships, clarify needs using a multilevel sales script, and identify sales opportunities through proactive prospecting. You will also ensure compliance with standards and procedures, support business development tasks, and manage information

Qualifications

• NQF Level 5 or higher required or equivalent.
• Experience in consultative selling and customer service is advantageous.
• Ability to interview customers and clarify requirements using a multilevel sales script.

Responsibilities

• Carry out standard customer service activities and handle simple inquiries.
• Assess compliance with established standards and protocols for routine inquiries.
• Receive visitors and assist with information requests, escalating complex matters.
• Ensure customer details in CRM are accurate and document follow-up actions.
• Interview customers to clarify requirements using a multilevel sales script.
• Make calls to allocated potential customers to develop relationships and resolve queries.
• Follow mandatory procedures to ensure quality and regulatory compliance.
• Support routine business development tasks and assist others by following procedures.
• Identify potential customers from referrals and existing relationships to create sales opportunities.
• Select data from information and input into spreadsheets or standard formats.
• Demonstrate understanding of networking value through internal and external connections.

Skills

Consultative Selling

Customer Service

Customer Understanding

Oral Communications

Probing Questions

Qualifying Prospects

Sales Data Management

Sales Software

Strategic Selling

Strengthening Customer Relationships

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Job description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

• Customer Service

  Carry out standard customer service activities and handle simple customer inquiries.

• Solutions Analysis

  Assess compliance with established standards and protocols for routine inquiries.

• Receiving Visitors

  Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

• Customer Relationship Management (CRM) Data

  Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.

• Customer Needs Clarification

  Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

• Customer Relationship Development / Prospecting

  Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

• Operational Compliance

  Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

• Business Development

  Carry out routine business development support tasks and assist others by following established procedures.

• Sales Opportunities Creation

  Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

• Data Exploration

  Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.

• Network of Influence

  Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

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Skills

• Consultative Selling
• Customer Feedback Management
• Customer-Focused
• Customer Service
• Customer Understanding
• Evaluating Information
• Identifying Customer Needs
• Identifying Sales Opportunities
• Oral Communications
• Probing Questions
• Qualifying Prospects
• Sales Data Management
• Sales Software
• Strategic Selling
• Strengthening Customer Relationships

Competencies

• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

25 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!