OMF Financial Consultant (Edenvale Greenstone)

Old Mutual Life Assurance Company (SA) Ltd (PFA); Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd (PFA) is seeking a role to provide advice on a specific range of products to a defined market. You will be individually accountable for achieving results through your own efforts and handle routine inquiries.

Responsibilities include customer service, CRM data accuracy, needs clarification, and developing relationships to create sales opportunities. The role involves following compliance procedures and supporting business development activities.

Qualifications

• NQF Level 4 - Grade 12 or equivalent required.

Responsibilities

• Provide advice on a range of products to an allocated market.
• Handle routine customer inquiries.
• Receive visitors and refer complex matters to colleagues.
• Ensure CRM data is accurate and note follow-up actions.
• Clarify customer needs using a multilevel sales script.
• Develop relationships and identify sales opportunities.
• Follow mandatory procedures to meet quality standards and regulatory codes.
• Assist with routine business development tasks and sales opportunities.
• Input data into spreadsheets or standard formats.
• Engage in networking within the company.

Skills

Consultative Selling

Customer Service

Customer Understanding

Probing Questions

Qualifying Prospects

Sales Data Management

Sales Software

Strategic Selling

Strengthening Relationships

Oral Communications

Education

NQF Level 4

Job description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

• Customer Service Carry out standard customer service activities and handle simple customer inquiries.
• Solutions Analysis Assess compliance with established standards and protocols for routine inquiries.
• Receiving Visitors Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
• Customer Relationship Management (CRM) Data Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
• Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
• Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
• Operational Compliance Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Business Development Carry out routine business development support tasks and assist others by following established procedures.
• Sales Opportunities Creation Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
• Data Exploration Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
• Network of Influence Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
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Skills

• Consultative Selling
• Customer Feedback Management
• Customer-Focused
• Customer Service
• Customer Understanding
• Evaluating Information
• Identifying Customer Needs
• Identifying Sales Opportunities
• Oral Communications
• Probing Questions
• Qualifying Prospects
• Sales Data Management
• Sales Software
• Strategic Selling
• Strengthening Customer Relationships

Competencies

• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)

Closing Date

09 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

The Old Mutual Story!