OMF Direct Sales Consultant

Old Mutual; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services firm in South Africa is seeking an experienced telesales agent to sell financial products to individual clients in the micro-lending market. The ideal candidate has strong communication skills and at least 6 months of experience in sales or call center environments. The role requires adherence to compliance standards and the ability to manage client relationships effectively. This position is vital for our sales strategy and customer engagement.

Qualifications

• Grade 12 qualification is required.
• Minimum 6 months Sales/Call Centre experience within a Financial/Sales/Retail environment.
• Ability to communicate effectively and manage time efficiently.

Responsibilities

• Responsible for telesales of Old Mutual Finance products.
• Maintain relationships with internal and external stakeholders.
• Adhere to business, process, and compliance rules.

Skills

Client Focus

Gaining Commitment

Initiating Action

Ownership

Technical Knowledge

Communication Skills

Interpersonal Savvy

Education

Matriculation Certificate

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsible for telesales of Old Mutual Finance products to individual clients in the micro-lending mass market. Maintains relationships with internal and external stakeholders and adheres to business, process and compliance rules. Requires adaptability and the ability to perform under pressure as well as exceptional interaction, time management and telephonic skills.

Client Service Delivery

• Makes outbound calls in accordance with predetermined schedules and gathers relevant information.
• Receives inbound calls
• Finalises call at point of contact where possible
• Deals with clients queries via telephone in adherence with productivity standards
• Finalises complete loan application telephonically

Compliance

• Adheres to service and quality standards.

Marketing

• Telesales of OMF products to individual clients.

Personal Effectiveness

• Accountable for productivity delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Accountable for individual sales targets, branch operations and service delivery through own efforts
• Makes increased contributions by broadening individual skills.

Minimum Requirements

• Grade 12
• Minimum 6 months Sales / Call Centre experience within a Financial/Sales/Retail environment.
• Client Focus
• Gaining Commitment
• Initiating Action
• Ownership
• Technical Knowledge

Competencies

• Collaboration (Relating)
• Leading with Influence
• Customer First
• Execution
• Strategic
• Innovation (Perspective)
• Personal Mastery (Learning)

Skills and Education

Communicates Effectively, Customer Focus, Ensures Accountability, Instills Trust, Interpersonal Savvy, Optimizes Work Processes, Plans and Aligns. Matriculation Certificate (Matric) is required.

Closing Date

09 October 2025, 23:59

Equal Opportunities

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.