OMF Data Capturer (3-month contract) (Thohoyandou Corner House)

Old Mutual; Thohoyandou; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A financial services institution is seeking a full-time customer service representative in Thohoyandou. This role involves assisting customers in navigating digital platforms and submitting transactions. Candidates must have a National Senior Certificate or equivalent NQF 4 and strong customer service skills. Flexible shifts and multilingual abilities are preferred. The closing date for applications is 18 September 2025.

Qualifications

• Strong interpersonal and customer-focused approach.
• Excellent verbal skills.
• Ability to stand and perform physical tasks.

Responsibilities

• Assist with managing queues and reducing pressure on Branch staff.
• Assist customers with their requested digitally enabled transactions.
• Provide self-service guidance.

Skills

Customer Service

Communication

Problem-Solving

Technical Proficiency

Multi-lingual

Education

National Senior Certificate or Equivalent NQF 4

Tools

Computer Literacy

Database Administration

Job description

Overview

Lets Write Africas Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.

Responsibilities

• Will assist with managing queues and reducing pressure on Branch staff.
• Will assist customers on digitally enabled device with their requested digitally enabled transaction
• Providing reading information
• Self-service guidance
• Submission process through customers own or branch self-service device (where applicable)
• Call centre details

Minimum Requirements

National Senior Certificate or Equivalent NQF 4

Competencies

• Customer Service: Strong interpersonal and customer-focused approach
• Communication: Excellent verbal skills
• Problem-Solving: Quick and effective issue resolution
• Situational Awareness: Observant and responsive to customer needs
• Technical Proficiency: Familiarity with digital processes
• Physical Stamina: Ability to stand and perform physical tasks
• Flexibility: Willingness to work varied shifts
• Multi-lingual: English and another language

Skills

Action Planning Client Management Computer Literacy Database Administration Desktop Publishing (DTP) Executing Plans Management Reporting Network Administration Numerical Aptitude Office Systems Oral Communications Policies & Procedures Report Review Resource Scheduling

Education

NQF Level 4 - Grade 12 School leaving Certificate National or Occupational Certificate or equivalent

Closing Date

18 September 2025 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Key Skills

AXA,Arabic Faculty,Furniture,LNG,Financial Consulting

Employment Type

Full-Time

Experience

years

Vacancy

1