OMF Client Relations Consultant (Sandton City)

Old Mutual; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services group in Johannesburg is seeking a customer-focused professional to provide telephonic and face-to-face assistance to clients. Candidates should have a moderate to high level of technical knowledge and be skilled in adhering to quality and compliance standards. This role emphasizes individual accountability and results-driven efforts within a dynamic environment.

Qualifications

• Customer focused with telephonic and face-to-face service experience.
• Moderate to high level of technical knowledge.
• Accountable for achieving results through own efforts.

Responsibilities

• Assist clients telephonically or face to face as per business rules.
• Provide service adhering to quality standards and compliance.
• Multi skilled across relevant product and process.

Skills

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Job description

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role assists clients telephonically or face to face, in accordance with business, process and compliance rules. The incumbent is individually accountable for achieving results through own efforts. Customer focused role. Provides telephonic and face-to-face service to customers. Adheres to service and quality standards. Adheres to business, process and compliance rules. Moderate to high level of technical knowledge. Multi skilled across product and process relevant to the business area.

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Nimble Learning

Closing Date

12 November 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!