OMF Branch Manager (Stellenbosch)

Old Mutual South Africa; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Old Mutual South Africa is seeking a Branch Manager to lead a team of financial and client relations consultants, ensuring sales targets are met and branch performance is optimized.

You will supervise staff, conduct performance reviews, train and develop talent, manage risk and compliance, and maintain excellent service to customers and stakeholders.

The role focuses on driving profitability, cost control, and collaboration with internal units to grow business and uphold the Old Mutual standard.

Qualifications

• Proven leadership of sales/financial service teams.
• Experience in a banking or insurance sales environment is advantageous.
• Ability to plan daily and future activities to meet targets.

Responsibilities

• Oversees branch as a profit centre and drives sales targets and performance.
• Leads and develops consultant team through coaching and performance reviews.
• Ensures compliance with policies and audit requirements.
• Manages customer queries and resolves issues promptly to uphold service quality.
• Builds relationships with internal and external stakeholders to grow business opportunities.

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved. Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes. Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses. Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance. Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance. Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills. Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently. Maintains branch operations through effective expense and cost management in support of branch profitability. Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch. Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively. Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units. Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

Competencies

• Builds Networks


• Business Insight


• Collaborates


• Communicates Effectively


• Customer Focus


• Demonstrates Self-Awareness


• Develops Talent


• Drives Results

Closing Date

10 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!