OMF Branch Manager (Phoenix Plaza)

oldmutual; Durban; Presencial; ZAR 600 000 - 900 000; Tempo integral

Resumo da oferta

Old Mutual South Africa is seeking a strategic professional to lead customer relationship management and account leadership across Durban. You will translate local action plans into actionable tactics, grow key accounts and develop strong customer partnerships to meet business goals.

The role emphasizes driving sales opportunities, protecting customer focus, and coaching teams to deliver performance while managing budgets and operations within a dynamic financial services environment.

Responsabilidades

• Leadership and Direction: Communicate the local action plan and align it with the function's strategy and the organization's mission.
• Customer Relationship Management / Account Management: Develop and implement a relationship plan for existing accounts to build relationships with decision-makers.
• Sell Customer Propositions: Identify standard products/services that meet customer needs and present with rationale and terms.
• Sales Opportunities Creation: Identify potential customers through referrals, trade shows and industry contacts.
• Performance Management: Use performance systems to improve personal or team performance and ensure timely delivery.
• Operations Management: Provide operational support and supervise transactional operations using existing systems.
• Promoting Customer Focus: Help develop internal communications and collaborate to meet customer needs.
• Key Account Management: Deliver support for new/existing accounts and manage complex inquiries.
• Customer Relationship Development / Prospecting: Develop a contact plan to communicate product launches and engage potential customers.
• Budgeting: Track budgets and report variances to senior colleagues.
• Organizational Capability Building: Coach team members to develop their skills.

Conhecimentos

Builds Networks

Business Insight

Collaborates

Communicates Effectively

Customer Focus

Demonstrates Self-Awareness

Develops Talent

Drives Results

Descrição da oferta de emprego

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsibilities

Leadership and Direction

Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

Customer Relationship Management / Account Management

Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Sell Customer Propositions

Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

Performance Management

Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Operations Management

Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

Promoting Customer Focus

Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

Key Account Management

Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.

Customer Relationship Development / Prospecting

Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

Budgeting

Track budgets and report variances to more senior colleagues.

Organizational Capability Building

Provide coaching to team members to develop their skills.

Skills

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results

Closing Date

18 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!