OMF Branch Manager (KwaDukuza Mall)

Old Mutual; Stanger / KwaDukuza; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading financial services firm in Stanger/KwaDukuza is seeking a motivated team manager to lead a small team in developing client relationships and stimulating sales of financial products. The successful candidate will have a Matriculation Certificate and possess strong skills in building trust, customer service, and consultative selling, with proven capabilities in managing team performance and customer accounts.

Responsibilities

• Lead a team to manage client relationships and stimulate demand for financial products.
• Develop and implement customer relationship plans for existing accounts.
• Identify and present customer propositions aligned with needs.
• Create sales opportunities through referrals and networking.
• Monitor team performance and manage operational support.
• Deliver specialized service to key customer accounts.

Skills

Building Trust

Change Management

Client Needs Assessments

Commercial Acumen

Consultative Selling

Customer‑Focused

Customer Service

Direct Selling

Identifying Sales Opportunities

Sales Software

Strengthening Customer Relationships

Upselling

Education

Matriculation Certificate (Matric)

Job description

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Manages a small to medium‑sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

• Leadership and Direction – Communicate the local action plan; explain how this relates to the function’s strategy and action plan and to the broader organization’s mission and vision; motivate people to achieve local business goals.
• Customer Relationship Management / Account Management – Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision‑makers and influencers within the customer organization and to enable effective two‑way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Sell Customer Propositions – Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer’s needs, with appropriate product configurations. Present these to the customer with a clear rationale and standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer’s agreement.
• Sales Opportunities Creation – Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts, and/or through participation in trade shows and conferences.
• Performance Management – Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
• Operations Management – Provide operational support services and sometimes act as first‑line supervisor of a transactional operations area, using existing systems and protocols. Promote customer focus by assisting with the development of internal communications and working collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Key Account Management – Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
• Customer Relationship Development / Prospecting – Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns to build new relationships. Act as the first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Budgeting – Track budgets and report variances to more senior colleagues.
• Organizational Capability Building – Provide coaching to team members to develop their skills.

Skills

• Building Trust
• Change Management
• Client Needs Assessments
• Commercial Acumen
• Consultative Selling
• Customer‑Focused
• Customer Service
• Customer Understanding
• Direct Selling
• Executing Plans
• Identifying Customer Needs
• Identifying Sales Opportunities
• Sales Software
• Strengthening Customer Relationships
• Upselling

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self‑Awareness
• Develops Talent
• Drives Results

Education

Matriculation Certificate (Matric)

Closing Date

20 November 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Story!