Officer, Account Originator

Standard Bank Group; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services firm in Johannesburg seeks a dedicated professional to handle customer first-call resolutions across personal products. The ideal candidate will have 3-4 years of experience in credit risk or collections, with skills in active listening and telephone handling. This role emphasizes customer education and rehabilitation, making a positive impact on client relationships.

Qualifications

• 3-4 years of experience in Credit Risk or collections.
• Inbound and Outbound contact centre experience required.

Responsibilities

• Act as point of contact for customer resolutions.
• Negotiate payment arrangements with customers.

Skills

Active Listening

Query Resolution

Establishing Rapport

Telephone Caller Handling

Education

Secondary/High school/A levels/Matric

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Qualifications

• Type of Qualification: Secondary/High school/A levels/Matric
• Field of Study: Not applicable
• Experience Required
• Credit Risk – PPB
• Risk & Corporate Affairs
• 3-4 years
• Inbound and Outbound contact centre experience – early, late and legal collections

Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Conveying Self-Confidence
• Establishing Rapport

Technical Competencies

• Active Listening
• Contact Centre Customer Relationship Management
• Electronic Communications & Devices
• Query Resolution
• Telephone Caller Handling