Office & Uk Lettings Coordinator

Yellosa; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading property management company in Cape Town is seeking an Office & UK Lettings Coordinator. The role involves providing comprehensive administrative support to the Lettings Director and overseeing operational tasks across UK and South African offices. Ideal candidates will have proven UK lettings experience and excellent communication skills. The position requires working UK hours and a keen focus on customer service and compliance. Competitive salary and benefits are offered.

Benefits

Market-related salary

UK Bank Holidays

Holiday accrual scheme

Medical aid contribution

Qualifications

• Experience required in UK lettings.
• Must be able to work UK hours.
• Proven ability to manage and prioritize tasks.

Responsibilities

• Provide full administrative support for the Lettings Director.
• Ensure compliance documentation for tenancies is valid.
• Oversee daily operations of UK and South African offices.

Skills

UK Lettings experience

Excellent communication skills

Attention to detail

Customer experience focus

Time management

Positive attitude

Job description

Our client is seeking an Office & UK Lettings Coordinator for their team in Cape Town, based in their office.

Location: Cape Town

Working Hours:

Monday to Friday 9am – 6pm SAST (when on BST)

10am-7pm SAST (when on GMT)

1 in 3 Saturdays 9.30am to 5pm SAST (additional pay)

Requirements

• UK Lettings experience is a MUST
• Office-based work in CPT
• Ability to work UK-based hours
• Excellent communication skills
• Unwavering attention to detail
• Focused on customer experience
• Ability to respond quickly to urgent requests
• Proven time management and prioritising skills
• Positive attitude
• Calm and unflappable approach
• Able to work with people at all levels and provide upward feedback

About

• Lettings Administration
• Full administrative support for the Lettings Director, who is UK-based
• Quality control of all administrative processes across the Lettings team
• Prepare accurate correspondence for valuations, offers, instructions, and move-ins when necessary
• Create and manage marketing materials for new and existing properties
• Maintain the company database at all times
• Liaise with contractors and suppliers, and process invoices
• Property Management Cover

Tenancy Management

• Responsible for the renewal process for a portfolio of properties, including liaising with the Lettings Director, negotiating with landlords and tenants, and administering legal documentation
• Ensure all necessary compliance documentation for tenancies remains valid at renewal
• Keep the Lettings Director updated regarding renewals
• Handle notices from tenants, inform landlords, and initiate tenancy end processes
• Serve notices to end tenancies, including Section 21 notices
• Oversee checkout arrangements and deposit releases for non-managed properties
• Monthly reporting on renewals and tenancy ends
• Assist with queries from landlords, tenants, and internal teams

Office Coordination

• Oversee daily operations of UK and SA offices
• Provide general support across the business, assisting with admin and logistics
• Manage office supplies, meeting rooms, and contractor visits
• Answer and direct calls

Salary

Market-related salary, UK Bank Holidays, Holiday accrual scheme, and medical aid contribution.