Ocean Freight Specialist - Inside Sales

Reload Logistics; Sandton; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading logistics provider in South Africa is seeking a professional to drive growth through strategic sales and enhance client relationships. The ideal candidate will have 3-5 years of experience in logistics sales support, outstanding communication skills, and strong analytical abilities. Your role will include preparing competitive quotations, managing customer onboarding, and optimizing resource utilization. This position offers an opportunity to work in a dynamic environment, contributing to market growth in Africa and beyond.

Qualifications

• 3-5 years experience in sales support or customer service in the logistics industry.
• Strong operational knowledge of carrier processes.
• Proven track record of managing accounts receivables.

Responsibilities

• Prepare and deliver competitive quotations.
• Convert quotes into confirmed bookings.
• Strengthen relationships with existing clients.
• Monitor available capacity for resource optimization.

Skills

Customer Relationship Development

Communication Skills

Analytical Skills

Negotiation Skills

Education

Relevant logistics certifications

Tools

Microsoft Excel

Job description

Overview

Founded in 2007, Reload Logistics began as an independent logistics provider with a bold vision: to simplify and connect Africa’s complex supply chains. Over the years, we have expanded rapidly across Southern Africa and the Middle East, building a strong presence in over 13 countries. Headquartered in Dubai, with deep operational roots in key African trade corridors, we have grown into a trusted partner for international freight forwarding, cross-border transportation, warehousing, project cargo, and customs clearance solutions. From managing over 800,000 sqm of warehousing space to operating a fleet of 1,000+ trucks and 200 rail wagons, Reload continues to invest in infrastructure and innovation. Today, Reload Logistics is a reliable and forward-thinking logistics leader, empowering trade and connectivity across Africa and beyond.

Role Overview

We are seeking a highly motivated professional to drive growth through strategic, solution-focused sales. In this role, you will manage carrier capacity, rate negotiations and sales, collaborate on cargo planning with internal teams and external customers, and implement strategies to increase volume and strengthen partnerships.

Key Responsibilities

Commercial Responsibilities:

• Quote Management: Prepare and deliver accurate, competitive quotations within tight timelines, ensuring precision and professionalism.
• Sales Conversion: Convert quotes into confirmed bookings by identifying customer needs and offering tailored, value-driven solutions to achieve high conversion rates.
• Customer Relationship Development: Strengthen and expand relationships with existing clients to increase market share and revenue.
• Customer Retention: Maintain strong client relationships to ensure satisfaction, drive repeat business, and encourage service renewals.
• Cross-Functional Collaboration: Partner with internal business units to enhance customer value and increase engagement through additional touchpoints.
• Business Development: Proactively identify and secure additional cargo opportunities while cultivating new business leads.
• Capacity Management: Monitor available capacity and secure forward bookings to optimize resource utilization.
• Client Onboarding: Ensure a seamless and well-documented handover of new clients to the Operations team.
• Operational Oversight: Strong Operation knowledge on carrier process and procedures is required to assist and guide operational teams with efficient query resolution.

Role Requirements

• Experience – 3-5 years experience in sales support or customer service within the Carrier or Freight Forwarding industry. Experience in East and Southern Africa exports is an advantage
• Operational Knowledge – strong operational foundation on carrier and country process, requirements and procedures
• Trade Lane Knowledge – understanding of various trade lanes and networks
• Track Record – Proven track record of making solid collections and managing accounts receivables.
• Communication Skills – Excellent communication, negotiations & interpersonal skills.
• Analytical Skills – Strong analytical & problem-solving skills, with the ability to identify & resolve issues.
• Software Proficiency – must be very comfortable with Microsoft Excel and other Microsoft Office applications.
• Attention to detail – Strong attention to detail & organizational skills.
• Adaptability – ability to perform under pressure within a fast pace, dynamic environment.

Preferred Qualifications

• Logistics industry knowledge: Familiarity with logistics, transportation and ocean freight industry practices and regulations.
• Certifications: Any relevant logistics certifications in Logistics or Supply Chain management e.g. International trade/ BCom Supply Chain Management.