O&M Support Technician

Staff Solutions; Gauteng; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading technical solutions provider is seeking a Technical Support professional with a 3-Phase Installation Electrician Certification and 3 to 5 years of experience in fault finding and solar installations. The role involves providing efficient technical support, coordinating maintenance planning, and ensuring compliance with safety standards, while maintaining high-quality service delivery to clients. Ideal candidates should be proactive and possess strong problem-solving skills.

Qualifications

• 3 to 5 years of hands-on experience in fault finding, solar installations, and system integration.

Responsibilities

• Take ownership of fault resolution and technical queries across projects.
• Coordinate and execute planned preventative maintenance to reduce system downtime.
• Act as a point of contact for technical escalations.

Skills

System diagnostics and troubleshooting

Proficiency in SAP

Knowledge of solar operational processes

Education

3-Phase Installation Electrician Certification

Electrical Engineering Diploma or equivalent

Job description

Key Responsibilities

• Technical Support: Take ownership of fault resolution and technical queries across projects. Perform root cause analysis (RCA) on issues and implement preventative updates to avoid recurrence. Ensure efficient and timely technical support aligned with SLAs.
• Maintenance Planning & Support: Coordinate and execute planned preventative maintenance to reduce system downtime and extend asset life. Work closely with teams to ensure adherence to maintenance schedules and effective use of resources.
• Compliance: Enforce adherence to safety standards, maintenance documentation protocols, and regulatory requirements. Participate in internal audits and ensure HSE standards are maintained.
• Customer Service: Act as a point of contact for technical escalations. Resolve internal and external queries professionally and within agreed timelines. Contribute to a positive client experience by maintaining high service quality.

Candidate Profile

Minimum Qualifications

• 3-Phase Installation Electrician Certification

Advantageous

• Electrical Engineering Diploma or equivalent technical training

Experience Required

• 3 to 5 years of hands‑on experience in fault finding, solar installations, and system integration

Key Competencies

Technical

• Proficient in system diagnostics and troubleshooting
• Familiarity with SAP, ERP systems, and job‑specific platforms
• Understanding of ISO‑aligned maintenance practices
• Knowledge of production, engineering, and solar operational processes

Behavioral

• Proactive and solutions‑oriented
• Strong analytical and problem‑solving abilities
• Flexible and resilient under pressure
• Excellent planning, organization, and communication skills
• Customer‑focused with a commitment to quality service delivery
• Capable of building strong cross‑functional relationships