Now Hiring : Ict Support Engineer

Sable Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT firm in Cape Town is seeking an experienced ICT Support Engineer to provide third-line support and resolve technical issues. The successful candidate will have strong Microsoft technology skills and at least five years of ICT support experience. This role involves ensuring customer satisfaction through effective communication and troubleshooting across various systems. A customer-focused mindset and a passion for continuous learning are essential.

Qualifications

• At least five years of experience in ICT support.
• Proven experience working independently and as part of a team.
• Ability to communicate with technical and non-technical audiences.

Responsibilities

• Providing third-line ICT support to internal stakeholders.
• Resolving escalated technical issues while ensuring customer satisfaction.
• Monitoring infrastructure systems for uptime.

Skills

Experience in ICT support

Microsoft technologies

Time management

Troubleshooting ability

Customer service skills

Education

Relevant industry certifications (e.g., MCSE, CompTIA Network+, A+)

Certifications in Microsoft, AWS, or Azure

Tools

Microsoft Hybrid Active Directory

VMware

Fortigate

Job description

Our Cape Town IT department is looking to add an ICT Support Engineer to their team.

We're looking for an experienced ICT Support Engineer who thrives in a team environment and enjoys handling third-line escalations.

A typical day involves delivering high-quality support across a range of technologies while ensuring SLAs are met.

You're perfect for this position if you :

• Have at least five years of experience working in ICT support, primarily with Microsoft technologies.
• Hold relevant industry certifications, such as MCSE, CompTIA Network+, A+, Security+, AZ-, AZ-.
• Certifications in Microsoft, AWS or Azure platforms are also highly desirable.
• Are confident handling escalated technical issues and guiding junior team members.
• Have proven experience working both independently and collaboratively in a team.
• Possess excellent time management and decision‑making skills and can adapt to shifting priorities.
• Are highly methodical and meticulous, with strong documentation skills.
• Have a driver’s licence and your own vehicle.
• Enjoy sharing knowledge and mentoring others.
• Are motivated by continuous learning and self‑improvement.
• Communicate effectively with both technical and non‑technical audiences at all levels.
• Maintain a customer‑focused mindset with a passion for delivering exceptional service.
• Are proactive and take ownership of your work, from analysis through resolution.
• Have a hands‑on approach and strong troubleshooting ability across infrastructure environments.

Advanced experience with :

• Microsoft Hybrid Active Directory, DNS, DHCP, GPO.
• Microsoft Server and Modern Desktop environments.
• Firewall solutions: WatchGuard XTM, MikroTik, Fortigate, SonicWall.
• Networking and LAN / workstation support.
• Cybersecurity platforms: Kaspersky, Sentinel, Bitdefender.
• Migration of legacy infrastructure to current Microsoft Server versions.
• Virtualisation technologies: VMware, Hyper‑V.
• Physical and cloud infrastructure upgrades.
• Automation and deployment tools: MS Intune, SCCM, N‑able.

Your role and responsibilities :

• Providing third‑line ICT support to internal stakeholders.
• Resolving escalated technical issues while maintaining high levels of customer satisfaction.
• Monitoring infrastructure systems to ensure uptime and reliability.
• Diagnosing and resolving hardware and software incidents (Windows, Mac, Microsoft).
• Assisting the support team with logged IT‑related incidents as required.
• Implementing best practices for system security and data backups.
• Managing incidents end‑to‑end with appropriate documentation and resolution.
• Handling escalations from first‑ and second‑line support teams.
• Rolling out, configuring and managing ICT equipment (desktops, servers, VMs).
• Maintaining excellent internal documentation and publishing support guides.
• Participating in monthly reporting and service delivery meetings with the IT Manager.