Noc Support Engineer

Reflex Solutions; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider in Johannesburg seeks a NOC Support Junior Engineer. This entry-level position involves troubleshooting network-related issues, assisting with hardware and software problems, and collaborating with senior engineers. Candidates should possess a diploma in IT and have a basic understanding of networking concepts. Relevant certifications are required. The role includes participation in training sessions and the use of network monitoring tools. Benefits include shift work and on-call rotations.

Qualifications

• Basic understanding of routing, switching, and troubleshooting methodologies.
• Proficiency in using network diagnostic tools.
• Relevant certifications required: N+, HCIA, CCNA, MCSA, ITIL Foundation.

Responsibilities

• Respond to and resolve network issues reported by end-users.
• Assist in the timely resolution of incidents.
• Maintain accurate records of troubleshooting activities.

Skills

Troubleshooting hardware, software, and network-related problems

Basic understanding of networking concepts

Structured cabling and cable management

Strong interpersonal and communication skills

Network security and backups

Education

Diploma / Associate degree in IT or related field

Tools

Network monitoring tools (PRTG, Libre NMS)

Common operating systems (Windows, Linux)

Job description

A NOC Support Junior Engineer plays a key role in identifying and resolving network-related issues within an organization.

This entry-level position involves troubleshooting hardware, software, and connectivity problems, collaborating with senior engineers, and learning to analyze and resolve technical challenges.

Key Responsibilities

• Respond to and resolve network issues reported by end-users or escalated by support teams; learn and apply troubleshooting techniques for hardware, software, and network connectivity.
• Assist in the timely resolution of incidents, minimizing downtime and impact on operations; collaborate with team members to escalations.
• Maintain accurate records of troubleshooting activities, including steps taken and solutions applied; contribute to the knowledge base.
• Work closely with other team members, including senior engineers, to learn and share knowledge; participate in team discussions to understand and resolve complex issues.
• Actively participate in training sessions to enhance technical skills; stay updated on industry best practices and emerging technologies.
• Learn to use network monitoring tools to identify and address performance issues; assist in analysis of network performance metrics.
• Provide support to end-users, helping them with basic network-related queries and issues; develop effective communication skills for interacting with end-users.
• Learn about automation tools and assist in basic automation tasks; contribute ideas for streamlining troubleshooting processes through automation.

Qualifications

• Diploma / Associate degree or equivalent in Information Technology, Computer Science, Telecommunications or related field.
• Basic understanding of networking concepts, protocols, routing, switching, and troubleshooting methodologies.
• Familiarity with common operating systems (Windows, Linux).
• Proficiency in troubleshooting hardware, software, and network-related problems.
• Experience with network monitoring and diagnostic tools.
• Minimum of 3-5 years' work experience in a NOC role at an advanced level.
• Relevant networking certifications required: N+, HCIA, CCNA, Microsoft Certified Solutions Associate (MCSA), ITIL Foundation; ITIL Service Operations (advantages).
• Knowledge and working experience in IP connectivity, VLANs, Spanning Tree, ERPS, routing, router and switch configuration.
• Basic troubleshooting procedures, OSPF, ISIS, BGP knowledge.
• Experience with network management tools and techniques (PRTG, Libre NMS, NetBox, NCE).

Technical & Soft Skills

• Structured cabling, cable management.
• Network security, backups, fibre experience, GPON, active Ethernet.
• Basic troubleshooting skills and ability to diagnose and resolve network system problems.
• Strong interpersonal and communication skills.
• Willingness to learn and adapt communication styles for different audiences.
• Developing analytical and problem-solving skills.
• Team collaboration and ability to work well within a team environment.
• Eagerness to learn from experienced team members.
• Adaptability to changing priorities and technologies.
• Openness to learning new tools and techniques.
• Availability to work in shifts and participate in on-call rotations as needed.
• Valid driver’s license and own transport.