NOC Level 2 Engineer — 24/7 Incident & Monitoring

Moonspin; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology service provider in Cape Town is seeking an experienced NOC Level 2 Support Engineer to join their team. The ideal candidate will have at least 2 years of experience, strong troubleshooting skills, and a background in Linux administration. Responsibilities include monitoring key metrics, diagnosing incidents, and collaborating with various teams. The role requires flexibility and excellent communication abilities. Join a dynamic environment dedicated to exceptional service and continuous improvement.

Qualifications

• Minimum of 2 years' experience in a NOC team supporting 24/7 operations.
• Experience in Linux administration.
• Creativity in troubleshooting and problem resolution.

Responsibilities

• Monitor dashboards and detect possible incidents proactively.
• Investigate and troubleshoot incidents efficiently.
• Work with various teams in high-pressure environments.

Skills

Troubleshooting skills

Creative problem-solving

Excellent communication

Networking understanding (TCP/IP, DNS)

Tools

AWS

Datadog

Jenkins

CircleCI

Postgres

Kubernetes

Job description

A technology service provider in Cape Town is seeking an experienced NOC Level 2 Support Engineer to join their team. The ideal candidate will have at least 2 years of experience, strong troubleshooting skills, and a background in Linux administration. Responsibilities include monitoring key metrics, diagnosing incidents, and collaborating with various teams. The role requires flexibility and excellent communication abilities. Join a dynamic environment dedicated to exceptional service and continuous improvement.