Noc Level 2 Agent (Randburg, On-Site)

Axio; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology company is seeking a Senior NOC Level 2 Agent in Johannesburg, Gauteng. The ideal candidate should have a solid networking background and hands-on experience with MikroTik RouterOS. Responsibilities include monitoring ISP networks, troubleshooting incidents, and logging activities. This full-time role requires working in shifts and entails strong communication and multitasking skills.

Qualifications

• CompTIA Network+ required.
• Experience with RouterOS and Winbox is a must.
• Proficiency in Microsoft Excel essential.

Responsibilities

• Monitor and troubleshoot ISP network incidents.
• Escalate and resolve faults within SLA conditions.
• Log activity and maintain accurate records using internal systems.

Skills

CompTIA Network+

Experience with RouterOS and Winbox

Working knowledge of routing and switching

Proficiency in Microsoft Excel

Understanding of network protocols and hardware

Strong communication and teamwork skills

Education

IT-related qualification

Job description

Senior NOC Level 2 Agent

We're looking for a NOC Level 2 Agent to join our growing team. This role is ideal for someone with a solid networking background, hands‑on experience with MikroTik RouterOS, and a structured, analytical approach to problem‑solving in a shift‑based environment.

Qualifications

• CompTIA Network+ – Required
• Experience with RouterOS and Winbox
• Working knowledge of routing, switching, VLANs, and wireless
• Proficiency in Microsoft Excel
• IT‑related qualification advantageous
• Experience in telecommunications and understanding of network protocols and hardware
• Ability to work rotating shifts within our Support Centre (7 days a week, 08:30)

Key Responsibilities

• Monitor and troubleshoot ISP network incidents
• Escalate and resolve faults within SLA conditions
• Log activity and maintain accurate records using internal systems
• Collaborate with team members across shifts to ensure service continuity

Personal Attributes

• Detail‑focused and results‑driven
• Strong sense of responsibility and professionalism
• Excellent communication and teamwork skills
• Ability to multitask and self‑manage in a fast‑paced environment

How to Apply

Send your application via WhatsApp to [phone number] (including the following items):

• Your CV (PDF or Word format)
• A copy of your latest or last payslip
• A short Video CV (1–2 minutes) where you: introduce yourself, explain why you want this role, and tell us why you're the right fit

Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Technology, Information and Internet

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Location: City of Johannesburg, Gauteng, South Africa