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Noc Level 2 Agent (Randburg, On-Site)

Axio

Johannesburg

On-site

ZAR 200 000 - 300 000

Full time

Today
Be an early applicant

Job summary

A technology company is seeking a Senior NOC Level 2 Agent in Johannesburg, Gauteng. The ideal candidate should have a solid networking background and hands-on experience with MikroTik RouterOS. Responsibilities include monitoring ISP networks, troubleshooting incidents, and logging activities. This full-time role requires working in shifts and entails strong communication and multitasking skills.

Qualifications

  • CompTIA Network+ required.
  • Experience with RouterOS and Winbox is a must.
  • Proficiency in Microsoft Excel essential.

Responsibilities

  • Monitor and troubleshoot ISP network incidents.
  • Escalate and resolve faults within SLA conditions.
  • Log activity and maintain accurate records using internal systems.

Skills

CompTIA Network+
Experience with RouterOS and Winbox
Working knowledge of routing and switching
Proficiency in Microsoft Excel
Understanding of network protocols and hardware
Strong communication and teamwork skills

Education

IT-related qualification
Job description
Senior NOC Level 2 Agent

We're looking for a NOC Level 2 Agent to join our growing team. This role is ideal for someone with a solid networking background, hands‑on experience with MikroTik RouterOS, and a structured, analytical approach to problem‑solving in a shift‑based environment.

Qualifications
  • CompTIA Network+ – Required
  • Experience with RouterOS and Winbox
  • Working knowledge of routing, switching, VLANs, and wireless
  • Proficiency in Microsoft Excel
  • IT‑related qualification advantageous
  • Experience in telecommunications and understanding of network protocols and hardware
  • Ability to work rotating shifts within our Support Centre (7 days a week, 08:30)
Key Responsibilities
  • Monitor and troubleshoot ISP network incidents
  • Escalate and resolve faults within SLA conditions
  • Log activity and maintain accurate records using internal systems
  • Collaborate with team members across shifts to ensure service continuity
Personal Attributes
  • Detail‑focused and results‑driven
  • Strong sense of responsibility and professionalism
  • Excellent communication and teamwork skills
  • Ability to multitask and self‑manage in a fast‑paced environment
How to Apply

Send your application via WhatsApp to [phone number] (including the following items):

  • Your CV (PDF or Word format)
  • A copy of your latest or last payslip
  • A short Video CV (1–2 minutes) where you: introduce yourself, explain why you want this role, and tell us why you're the right fit

Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Technology, Information and Internet

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Location: City of Johannesburg, Gauteng, South Africa

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