NOC Engineer T4

Network Recruitment; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications company in Midrand is seeking a NOC Engineer to manage network monitoring and escalations. The role involves support for complex network issues, ensuring service reliability, and contributing to community initiatives by providing affordable internet access. Candidates should have at least 4 years in a NOC role and a networking qualification. This position offers opportunities for skill expansion in a fast-paced environment.

Qualifications

• Minimum 4 years experience in a NOC role.
• Understanding of PtMP wireless technologies.
• Ability to manage escalations independently.

Responsibilities

• Monitor escalations and assist with requests.
• Track offline sites and identify recurring issues.
• Manage down/restoring sites and support managers.
• Handle escalations related to network services.
• Monitor node capacity and migrate clients as needed.
• Lead change control processes for network design.
• Proactively detect and resolve network issues.
• Serve as final escalation point for complex queries.
• Deploy firewall configurations for security.
• Collaborate with teams to maintain network resilience.
• Lead network projects and document changes.

Skills

NOC role experience

Ubiquiti/Cambium knowledge

IP networking expertise

Dynamic routing protocols

Wi-Fi technologies knowledge

Education

Networking qualification

Job description

Company and Job Description :

• Exposure to Large-Scale Wireless Infrastructure - They build and operate their own custom wireless network, including towers, access points, hotspots, and proprietary hardware.
• Fast-Paced, High-Impact Technical Environment - They run thousands of hotspots, network issues are high-priority and meaningful. A NOC engineer directly contributes to uptime, reliability, and service quality for tens of thousands of users.
• Opportunities for Growth & Skill Expansion - Get exposure to network monitoring & optimization and Radio / Wi‑Fi technologies.
• Mission-Driven, Community-Focused work - The companys core mission is to bridge the digital divide and provide affordable internet access to underserved communities.

Key Responsibilities :

• Field Team Support : Monitor escalations and assist with device, connection, and bespoke requests.
• PRTG Monitoring : Track offline sites / sectors, identify recurring issues, update sector details, and alert NOC teams.
• Escalations : Manage down / flapping / restoring sites; support Area Managers on client‑specific issues.
• APEX Support : Handle complex escalations related to network quality, VPN, VoIP, or cloud services.
• Node Management : Monitor node capacity, migrate clients as needed, and plan new sectors with mast engineers.
• Network Management & Design : Lead OSPF, MPLS / VLAN, IP addressing, and change control processes.
• Monitoring & Troubleshooting : Proactively detect and resolve network issues; elevate unresolved fibre / RF faults.
• Client & Internal Escalations : Serve as final escalation point, resolve complex client queries, and mentor juniors.
• Security & Compliance : Deploy firewall configurations and enforce SOPs for network security.
• Collaboration & Cross-Functional Support : Work with Field Ops, RF, and CE teams to maintain network resilience.
• Project Management & Documentation : Lead network projects, document changes, and support infrastructure upgrades / migrations.

Job Experience and Skills Required :

• 34 years experience in a NOC role with at least one networking qualification.
• Experience with Ubiquiti, Cambium, or similar wireless vendors.
• Strong understanding of IP networking, dynamic routing protocols, and ISP network design.
• Basic knowledge of PtMP wireless technologies and 2â¯GHz / 5â¯GHz applications.
• Thorough understanding of network topology, including access and core networks.
• Awareness of link capacity impacts, upstream / downstream dependencies, and node performance.
• Ability to handle escalations in the absence of the NOC Manager.
• Proficiency in managing infrastructure team escalations and responses.
• Strong analytical and diagnostic skills for identifying and explaining node failures.
• In-depth networking knowledge equivalent to CCNP level.

Apply now!