Night-Shift Tier 1 IT Support Engineer (MSP)

Believe Resourcing; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT service provider in Cape Town seeks a Night Shift Tier 1 Service Desk Engineer to provide technical support and monitoring after hours. Ideal candidates will have 3-4 years of MSP IT support experience and a strong knowledge of Windows and networking. Responsibilities include responding to alerts and incidents, logging tickets, and assisting with basic support tasks. A proactive approach and the ability to work independently are essential for success in this role.

Benefits

Loyalty-based medical aid

Overtime

Training and career development

Social events like Friday lunches

Profit share opportunities

Qualifications

• 3–4 years of MSP IT support experience is essential.
• Strong knowledge of Windows/macOS, M365, Azure, SharePoint.
• Basic understanding of networking concepts is necessary.

Responsibilities

• Provide after-hours technical support and troubleshooting.
• Monitor systems, alerts, and backups.
• Log and elevate tickets for higher-tier support.

Skills

MSP IT support experience

Windows/macOS

M365

Azure

Basic networking understanding

VMware/Hyper-V

RMM & security tools

Scripting (PowerShell)

Education

IT degree or certifications (A+, N+, MCSE, CCNA)

Job description

A leading IT service provider in Cape Town seeks a Night Shift Tier 1 Service Desk Engineer to provide technical support and monitoring after hours. Ideal candidates will have 3-4 years of MSP IT support experience and a strong knowledge of Windows and networking. Responsibilities include responding to alerts and incidents, logging tickets, and assisting with basic support tasks. A proactive approach and the ability to work independently are essential for success in this role.