Night Shift Manager

Outsource-X South Africa; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading outsourced solutions provider in Cape Town is seeking a Night Shift Manager to oversee overnight operations. The role requires proven team management experience and strong IT knowledge, including troubleshooting and crisis management. The ideal candidate must be willing to work night shifts, ensuring smooth operations from 21:00 to 06:00. This position offers the opportunity to lead a dedicated team in a dynamic environment.

Qualifications

• Proven experience managing teams in a fast-paced environment.
• Strong knowledge of hardware, software, and networks.
• Crisis management and exceptional problem-solving skills.

Responsibilities

• Supervise and support the night shift teams.
• Handle escalations and crisis situations promptly.
• Provide first-line IT support for technical issues.

Skills

Team management

IT knowledge

Crisis management

Technical troubleshooting

Excellent communication

Multitasking

Job description

Overview

Outsource-X specializes in delivering hybrid outsourced and offshore solutions tailored to a wide range of business needs. We provide dedicated teams to support staffing requirements across various domains from sales to digital content creation. With proven expertise and a commitment to operational excellence, we ensure that transitioning your workforce offshore is seamless and efficient. Our operations run 24/7, 365 days a year to keep your business moving without interruption.

Role Description

Join our team as a Night Shift Manager Full-Time, On-Site | Somerset West. Are you a natural leader who thrives under pressure and keeps operations running like clockwork? We’re looking for a hands-on Night Shift Manager to take charge of our overnight operations and lead a committed, high-performing team through the most crucial hours of the day.

What You’ll Do

• Supervise and support the night shift teams
• Handle escalations and crisis situations
• Provide first-line IT support for hardware, software, and network issues
• Manage escalations and troubleshoot technical problems quickly and efficiently
• Ensure operational continuity and compliance
• Submit end-of-shift reports

What You Bring

• Proven experience managing teams
• Strong IT knowledge: hardware, software, networks, and common troubleshooting
• Crisis management and problem-solving skills
• Tech-savvy with the ability to use monitoring tools and support software
• Excellent communication and multitasking abilities
• Willingness to work strictly night shifts

Working Schedule: Monday to Friday 21:00 - 06:00