Night Shift Guest Services Supervisor

Hilton Worldwide, Inc.; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global hospitality company is seeking a Night Audit Supervisor in Johannesburg to ensure exceptional guest assistance during night hours. This role involves supervising night operations, managing guest complaints, producing nightly reports, and ensuring compliance with security protocols. The ideal candidate will have a positive attitude, strong communication skills, and flexibility in adapting to various work scenarios. Previous supervisory experience and hospitality knowledge will be advantageous.

Qualifications

• Previous supervisory experience is preferred.
• Knowledge of the hospitality industry is an advantage.

Responsibilities

• Supervise night-hour assistance to Guests.
• Manage Guest complaints promptly and efficiently.
• Produce nightly reports as required.
• Ensure compliance with security and emergency procedures.
• Maintain communication and relationships in all hotel areas.

Skills

Positive attitude

Good communication skills

Customer service commitment

Excellent grooming standards

Flexibility in work situations

Tools

IT proficiency

Job description

A leading global hospitality company is seeking a Night Audit Supervisor in Johannesburg to ensure exceptional guest assistance during night hours. This role involves supervising night operations, managing guest complaints, producing nightly reports, and ensuring compliance with security protocols. The ideal candidate will have a positive attitude, strong communication skills, and flexibility in adapting to various work scenarios. Previous supervisory experience and hospitality knowledge will be advantageous.