Night Shift Call Center Training Lead

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job description

Training and facilitating of new call center staff whichinvolves training in all aspects of various service offerings as well as systems training.

Conducting writtenas well as practical assessments.

Facilitating of old staff and ensuring that their performance isconsistent on a daily basis and providing daily reports to management.

Training and advisingsupervisors on reporting and department process.

**NOTE THAT THIS POSITION IS NIGHT SHIFT**