Night-Shift Airline Customer Agent — Service & Resolution

Wns Global Services; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading global service provider in South Africa is seeking a Customer Service Agent to provide exceptional service in Airline contact centers. Candidates should have at least 1 year of call center experience and strong English communication skills. This role involves working graveyard shifts, including weekends and public holidays. Join a company that values career development and employee engagement.

Qualifications

• 1 year call center experience required.
• Strong verbal and written English communication skills essential.
• Ability to work in a structured environment.

Responsibilities

• Process phone transactions in Airline contact centers.
• Provide customer service through issue resolution.
• Meet and exceed client proposed metrics.

Skills

Call center experience

Computer literate

Strong English communication skills

Attention to detail

Patience

Empathy

Positive attitude

Adaptable

Ability to work under pressure

Organised

Education

Matric / Grade 12 qualification

Job description

A leading global service provider in South Africa is seeking a Customer Service Agent to provide exceptional service in Airline contact centers. Candidates should have at least 1 year of call center experience and strong English communication skills. This role involves working graveyard shifts, including weekends and public holidays. Join a company that values career development and employee engagement.