Night Front Office Ambassador

eJobDesign; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality establishment in Cape Town is seeking a Night Front Office Ambassador to oversee the complete guest journey, from check-in to check-out. The ideal candidate will have a Matric Certificate, a hospitality-related qualification, and at least 2 years' experience in a similar role. Strong communication skills, computer literacy, and the ability to perform under pressure are essential. This role provides an opportunity to grow within a supportive environment.

Qualifications

• 2 years' experience as a Front Office Receptionist/Ambassador in a 4* establishment.
• Ability to work various shifts.
• Outstanding accuracy and client-focused.

Responsibilities

• Oversee the entire guest journey from arrival to departure.
• Handle face-to-face guest queries, take reservations, and answer phones.
• Maintain records and assist with the filing system.

Skills

Customer service skills

Communication skills

Computer literacy in MS Office

Knowledge of Opera/Protel

Ability to work under pressure

Education

Matric Certificate

Hospitality-related Tertiary Qualification

Job description

People are the foundation of our business. Vineyard Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

Night Front Office Ambassador

Newlands, Cape Town

Permanent Contract

As our Front Office Ambassador, you will oversee the entire guest journey from arrival at the front entrance through check‑in and room assignment, assisting guests during their stay, preparing guest accounts, handling payments, and assisting guests on departure, bidding them farewell.

You will attend to face‑to‑face guest queries, take reservations, and answer phones. Part of your role will be maintaining records and creating and keeping a filing system, as it serves as the central point for information and assistance for guests. You will assist guests with check‑out and accept final payment for their room accounts, ensuring they have had a pleasant stay.

Qualifications

You have a Matric Certificate with a preferably Hospitality‑related Tertiary Qualification and 2 years' experience as a Front Office Receptionist/Ambassador in a 4* establishment at minimum. Your ability to work various shifts and across multiple functions will see you far in this role. Computer literacy in MS Office, Opera / Protel is essential.

With a neat appearance and excellent front office operation skills, you possess extensive product knowledge of our hotel and the city. You are required to have outstanding communication skills, a high level of accuracy, be devoted to quality, be able to perform under pressure, be client‑focused, and have social skills and integrity, which will set you apart from the rest. Adherence to the highest standards of ethical conduct is required, and we value those who subscribe to our hotel's values, service and leadership ethic.

Applicants

To apply, please Click the apply button.

Please apply by no later than close of business on 13 November 2025.

If you have not heard from us within 2 weeks after the closing date of this advert, please deem your application as unsuccessful.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan.