Night Auditor

Red Ember Recruitment (PTY) Ltd; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Night Auditor for a 5-star hotel in Franschhoek. The successful candidate will oversee night operations, manage guest inquiries, and ensure service excellence. Experience in luxury hospitality and a passion for guest satisfaction are essential. Offering a monthly salary of R12,000, medical aid contributions, and annual bonuses.

Benefits

50% Medical Aid contribution

3% Provident Fund contribution

Annual increases and bonuses

Meal allowance per shift

Staff transport available

Qualifications

• Experience in a 5-star luxury hotel environment.
• Excellent knowledge of Franschhoek area and surrounds.
• Excellent interpersonal skills to be able to interact with all guests.
• Excellent communication skills in English both written and verbal.
• Excellent knowledge of food and beverages.
• At least 2 years of experience in a similar role within Hospitality.
• Valid driver's licence.

Responsibilities

• Oversees service operations during night shift.
• Responds to guest requests and communicates with relevant department teams.
• Ensures accurate Night Audit and reporting completion.
• Meets guests' special requests and communicates clearly.
• Upsells facilities and services, adhering to Health and Safety standards.

Skills

Customer Service

Hotel Experience

Hospitality Experience

Guest Relations Experience

Math

Windows

Facilities Management

Night Audit

Front Desk

Guest Services

Phone Etiquette

Word Processing

Education

Degree or diploma in Hospitality

Tools

Microsoft Office

Protel

Job description

Our client based in Franschhoek is looking for a Night Auditor to join their team.

The successful candidate will excel in providing service excellence and ensuring that the guest experience is prioritized above all else. As the primary point of contact for guests during the night shift the Night Auditor handles inquiries, resolves issues and ensures seamless communication between departments.

Responsibilities

• Oversees, coordinates and directs the service operations, logistics and activities of the Front Office and other operational departments during their allocated night shift.
• Responds to the requests presented by guests during night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams.
• Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department End‑of‑Day procedures are correctly run.
• Ensures that all guests special requests or requirements are met by all departments and communicated clearly.
• Upsells other facilities and services including our affiliates.
• Adheres to and maintains Health and Safety standards.

Qualifications

• Experience in a 5‑star luxury hotel environment.
• Excellent knowledge of Franschhoek area and surrounds.
• Excellent interpersonal skills to be able to interact with all guests.
• Excellent communication skills in English both written and verbal.
• Excellent knowledge of food and beverages; general knowledge about news and current affairs.
• Excellent track record in housekeeping, food and beverages as well as butler duties.
• Ability to be courteous, always calm under pressure, and putting guests first.
• Computer literate in Microsoft Office and Protel.
• Degree or diploma in Hospitality.
• At least 2 years of experience in a similar role within Hospitality.
• Valid driver’s licence.
• Ability to shift and be flexible in other departments.
• Exceptional attention to detail.
• Ability to anticipate guests’ needs and exceed guests’ expectations.
• Enthusiastic and passionate about guests, their needs and preferences.
• Preference will be given to candidates from Franschhoek and neighbouring areas.

Benefits

• 50% Medical Aid contribution.
• 3% Provident Fund contribution.
• Annual increases and bonuses.
• Meal allowance per shift worked.
• Staff transport available at a subsidised amount on Franschhoek, Paarl, Stellenbosch and Wellington routes.
• No live‑in accommodation.

Key Skills: Customer Service, Hotel Experience, Hospitality Experience, Guest Relations Experience, Math, Windows, Facilities Management, Night Audit, Front Desk, Guest Services, Phone Etiquette, Word Processing.

Employment Type: Full Time

Experience: years

Vacancy: 1

Monthly Salary: 12 000 – 12 000