Network Technician

ICT Engage; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology services provider in Johannesburg is seeking an experienced Network Support Engineer to manage installations, support ISP services, and ensure network security. The ideal candidate has over 3 years of experience, strong technical knowledge of Cisco equipment, and is familiar with cloud connectivity. This role requires a valid driver's license for client-site visits and offers a dynamic working environment.

Qualifications

• 3+ years in network support or field engineering roles.
• Strong technical knowledge of network hardware and software.
• Valid driver's license for client-site deployments.

Responsibilities

• Install, configure, and maintain network hardware.
• Provide onsite and remote support for various ISP services.
• Monitor and resolve network issues.

Skills

Cisco / Aruba / HPE switches & routers

Next-gen firewalls

MPLS, SD-WAN, VPNs

Wi-Fi access point deployment

SIP trunking solutions and IP-PBX systems

Cloud networking

NOC ticketing systems

Strong troubleshooting skills

Customer communication skills

Education

CCNA or equivalent certification

Job description

Key Responsibilities

• Install, configure, and maintain network hardware : routers, switches, firewalls, access points.
• Provide onsite and remote support for ISP services : Fibre, Microwave, SD-WAN, MPLS, and mobile internet.
• Implement and support voice systems : SIP trunking, IP-PBX (3CX, Microsoft Teams telephony).
• Enforce security through firewall setup and coordination with managed cybersecurity tools.
• Integrate cloud connectivity (Azure, AWS, Private Cloud) into hybrid network environments.
• Monitor and resolve network issues using NOC and monitoring tools.
• Perform preventative maintenance, firmware upgrades, and patching.
• Provide customer support, configuration documentation, and escalate incidents per SLA.
• Assist with the design and implementation of network infrastructure projects.
• Travel to client sites to support physical installations and troubleshooting.

Requirements

3+ years in network support or field engineering roles.

Strong technical knowledge of :

Cisco / Aruba / HPE switches & routers

Next-gen firewalls (e.g., Sophos, Trend Micro, SentinelOne)

MPLS, SD-WAN, VPNs

Wi-Fi access point deployment and configuration

SIP trunking solutions and IP-PBX systems (3CX, MS Teams telephony).

Familiarity with cloud networking (Azure / VPN, AWS VPC).

Proficient in NOC ticketing systems, network monitoring, and diagnostic tools.

Strong troubleshooting, problem-resolution, and customer communication skills.

Valid drivers license for client-site deployments.

Preferred Qualifications

Certifications : CCNA or equivalent, NFPA, 3CX Engineer, Azure Networking, Sophos / Trend Micro / SentinelOne.

Experience with managed services for mid-sized to large clients.

Knowledge of telecom ISP operations and resilience best practices (failover, redundancy).