Network & Security Engineering Manager — Lead & Mentor Teams

Business Driven Network Services (Pty) Ltd; Durban; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A technology services firm is seeking a Network and Security Engineering Manager in Durban. You will lead a team of engineers, ensuring high standards of customer support and technical operations. The ideal candidate has extensive experience in network management, leadership, and a commitment to customer service excellence. This role includes overseeing escalated issues and enhancing service quality through training and process improvements.

Qualifications

• 5+ years experience in a technical support role, with at least 2-3 years in a management or leadership capacity.
• Strong background in network management including LAN, WAN, wireless and cloud technologies.
• Strong understanding of network security principles and tools.

Responsibilities

• Lead and manage a team of Network and Security Engineers.
• Foster a customer-centric approach for handling inquiries and technical issues.
• Develop and deliver training programmes for Engineers.

Skills

Leadership

Network management

Customer service

Technical support

Problem-solving

Education

Bachelor’s Degree in IT, Networking, Telecommunications

Tools

Network devices (routers, switches, firewalls)

VPNs

Cloud technologies

Job description

A technology services firm is seeking a Network and Security Engineering Manager in Durban. You will lead a team of engineers, ensuring high standards of customer support and technical operations. The ideal candidate has extensive experience in network management, leadership, and a commitment to customer service excellence. This role includes overseeing escalated issues and enhancing service quality through training and process improvements.