Network Customer Relationship Manager (CH1163)

Capital H Staffing and Advisory Solutions; Stellenbosch; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading payment solutions provider is seeking a Network Customer Relationship Manager to manage and expand relationships with digital and banking payment networks. The ideal candidate will have 5-8 years of experience in fintech/banking, strong analytical skills, and be fluent in English. This role offers the opportunity to drive innovation and support business growth across Africa, with a commitment to fair hiring practices.

Qualifications

• 5-8 years’ experience in customer service, fintech, banking, and payments.
• Experience in business development and scaling initiatives.
• Fluent in English and a good understanding of Afrikaans.

Responsibilities

• Manage and grow relationships with digital and banking payment networks.
• Develop and implement sales strategies in collaboration with payment networks.
• Monitor performance and forecast sales volumes using data analytics.

Skills

Relationship management

Problem-solving

Analytical skills

Education

Relevant tertiary qualification

Tools

MS Office

Data analytics tools

Job description

Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a Network Customer Relationship Manager to join their growing team.

This role is responsible for managing and expanding relationships with digital & banking payment networks to enhance service delivery, optimise transaction performance, and support business growth.

The ideal candidate is a strategic thinker with strong relationship management, problem-solving, and analytical skills. They will take ownership of a portfolio of digital and banking networks, ensuring effective servicing, retention, and expansion while driving innovation and growth opportunities.

Role responsibilities

• Manage and grow relationships with digital and banking payment networks to increase transaction volumes.
• Develop and implement sales strategies in collaboration with payment networks to meet business objectives.
• Support onboarding of new payment networks, working with Operations,
• Finance, and IT on contracts, fees, and integrations.
• Ensure successful delivery of new and existing solutions, addressing queries and technical requirements.
• Monitor performance and forecast sales volumes using data analytics to inform business decisions.
• Identify market trends and competitor activity to refine business strategies.
• Drive strategic partnerships, representing Pay@ at industry events, expos, and networking opportunities.
• Support marketing initiatives, collaborating on campaigns, collateral, and promotional activities at payment networks.
• Expand payment network relationships across Africa, identifying opportunities for growth.
• Track and report on business development progress, including transaction performance, market insights, and solution effectiveness.

Minimum qualifications, skills, and experience

• Relevant tertiary qualification.
• 5-8 years’ experience in customer service, fintech, banking and payments industry
• Experience in business development and scaling initiatives.
• Strong understanding of the digital environment as well as product development and product management.
• Proficiency in MS Office and data analytics tools.
• Valid driver's license and the ability to travel.
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.
• Clear criminal, fraud, and credit record

General

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
• Applicants must have the legal right to work in South Africa at the time of application.
• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.