Network Analyst

Intelligent Technical Solutions; Gauteng; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic IT support company in Gauteng is seeking a Network Administrator to provide remote IT support and technical assistance. Responsibilities include troubleshooting various technical issues and maintaining high standards of IT service. The ideal candidate should possess at least five years of experience in IT Support, with strong skills in networking and virtualized environments. Compensation starts at competitive hourly rates, plus benefits such as paid time off and company training.

Benefits

Paid Time Off (15 Vacation Days per year)

Night Shift Bonus

Life Insurance

Health & Wellness Program

Company-paid training and certification

Qualifications

• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls and troubleshooting.

Responsibilities

• Resolve workstation operating system issues.
• Resolve printer issues.
• Act as an escalation point for technicians.

Skills

Windows troubleshooting

Mac OS troubleshooting

Server management

VMWare and Hyper-V virtualization

Firewall rules proficiency

VLAN configuration

VPN support

Network architecture understanding

Troubleshooting networks

Experience with Managed Service Providers

Education

Active Network Certifications preferred

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator.

We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.

In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance.

You’ll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• Resolve workstation operating system issues of any kind.
• Resolve printer issues of any kind.
• Resolve standard business application (Office, etc.) issues of any kind.
• Resolve line‑of‑business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Resolve server issues of any kind.
• Resolve networking issues of any kind.
• Act as an escalation point for technicians.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.

Job Requirements

• A home office set up that meets the following:
• A working computer with a minimum of 8GB RAM, i5 Windows 10 or macOS Big Sur.
• Stable internet connection with at least 5 Mbps download and upload.
• A quality headset with noise cancellation feature for meetings.
• A mobile phone that has the capacity to install the Microsoft Authentication app.
• HD webcam.
• 2nd Monitor.
• UPS (Uninterruptible Power Supply) if using a desktop (not needed if using a laptop).
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time 40 hours a week - 8 : 00 AM to 5 : 00 PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA.
• Able to provide NBI Clearance (for PH applicants).
• Compensation: Pay rate starts at $/hr and may vary by experience and location.
• Paid US Holiday.
• Night Shift Bonus.
• Paid Time Off (15 Vacation Days per year).
• Life Insurance.
• Accident and Disability Coverage.
• Company‑paid training and certification.
• Health & Wellness Program.
• Salary Advancement.