Netsuite Support Engineer

United Exports; Paarl; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading export company in Paarl is seeking a NetSuite Support Specialist to provide first-line and second-line support for NetSuite users. The role involves troubleshooting issues, delivering user training, and maintaining system documentation. The ideal candidate has 3–5 years of experience with NetSuite ERP and a strong understanding of business processes. This position offers opportunities for continuous improvement and user engagement.

Qualifications

• Minimum 3–5 years of experience in supporting NetSuite ERP systems.
• Experience in troubleshooting, user support, and training within an ERP environment.
• Familiarity with NetSuite SuiteAnalytics and SuiteScript is advantageous.

Responsibilities

• Provide effective first- and second-line NetSuite support.
• Deliver user training to improve system adoption and productivity.
• Maintain accurate system documentation, workflows, and SOPs.
• Monitor system usage to detect and address recurring issues.

Skills

NetSuite ERP proficiency

System troubleshooting

User training

Business process understanding

Analytical skills

Education

Tertiary qualification in IT or Business Information Systems

Job description

Job Description

The purpose of this role is to provide first-line and second-line support for NetSuite users, ensuring efficient system usage, troubleshooting issues, and implementing long-term solutions for recurring problems. This individual will be responsible for maintaining system documentation, conducting user training, and working closely with business stakeholders to ensure that NetSuite is optimally configured to support business operations.

Key Performance Outputs

End-User Support & Troubleshooting

• Provide effective first- and second-line NetSuite support.
• Resolve issues promptly, minimise downtime, and elevate complex cases when needed.
• Analyse recurring problems and implement lasting solutions.

User Training & Adoption

• Deliver user training to improve system adoption and productivity.
• Develop training guides and best‑practice materials.
• Offer continuous support to enhance user confidence and system utilisation.

System Documentation & Process Improvement

• Maintain accurate system documentation, workflows, and SOPs.
• Identify and recommend process improvements for efficiency and usability.
• Collaborate with stakeholders to optimise system performance.

Continuous Improvement & Long-Term Solutions

• Monitor system usage to detect and address recurring issues.
• Implement automation and configuration enhancements.
• Stay current with NetSuite updates and assess their business impact.
• Align system improvements with overall business objectives.

Requirements

Qualification / Experience

• Suitable tertiary qualification in IT, Business Information Systems, or a related field
• Minimum 3–5 years of experience in supporting NetSuite ERP systems
• Strong understanding of ERP systems, business processes, and system administration
• Experience in troubleshooting, user support, and training within an ERP environment
• Familiarity with NetSuite SuiteAnalytics and SuiteScript (advantageous)

What You’ll Bring :

You’ll bring a blend of technical expertise, business understanding, and people skills to help our teams get the most out of NetSuite.

You are :

• Proficient in NetSuite ERP, including workflows, permissions, roles, reports, and saved searches.
• Skilled in system troubleshooting, configuration, and user administration.
• Able to understand and support finance, supply chain, and operations processes.
• Analytical and detail-oriented, with a structured approach to problem‑solving and documentation.
• A strong communicator who can translate technical concepts into practical business solutions.
• Proactive and independent, with the initiative to identify inefficiencies and recommend improvements.
• Passionate about continuous learning, system optimisation, and driving user confidence through support and training.

Key Success Indicators

• High first‑call resolution rate for NetSuite‑related issues.
• Increased user adoption and satisfaction.
• Reduction in recurring issues through proactive solutions.
• Up‑to‑date documentation and effective collaboration with business teams.