National Service Manager - Rosslyn, Pretoria

Arjo; Pretoria; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leader in medical technology is seeking a National Service Manager in Pretoria to oversee technical service operations. The role involves managing maintenance and repair of medical equipment while driving revenue growth through contracts and collaboration with sales. Ideal candidates have a Bachelor's degree in Engineering and extensive experience in medical equipment servicing. The position offers opportunities for professional development and requires fieldwork and travel to client sites.

Benefits

Professional development

Training opportunities

Growth opportunities

Qualifications

• 5+ years in medical equipment servicing with 2+ years in a leadership role.
• Certifications in medical device servicing or regulatory compliance are a plus.
• Proven experience in revenue generation and achieving departmental targets.

Responsibilities

• Manage installation, maintenance, repair of medical devices ensuring compliance.
• Grow service revenue through contracts and upgrades.
• Serve as primary contact for escalated technical issues.

Skills

Technical troubleshooting

Client-facing abilities

Strategic thinking

Knowledge of healthcare compliance

Education

Bachelor's degree in Engineering or related field

Job description

Overview

National Service Manager - Rosslyn, Pretoria at Arjo.

Lead the technical service operations for medical equipment, ensuring high‑quality maintenance, repair, and customer support. This role also drives revenue growth through service offerings, manages service contracts, and achieves financial and operational targets.

Responsibilities

• Technical & Operational Oversight: manage installation, maintenance, repair of medical devices and diagnostic equipment, ensuring compliance with health and safety regulations.
• Develop and implement service protocols, preventive maintenance schedules, and monitor KPIs (response time, resolution time, equipment uptime).
• Revenue Generation & Target Achievement: grow service revenue through contracts, upgrades, and value‑added services; set financial targets; collaborate with sales to identify upselling opportunities; track profitability and forecast performance.
• Customer Support & Relationship Management: serve as primary contact for escalated technical issues; build strong relationships with healthcare clients; ensure contracts are fulfilled and renewed; provide technical guidance and training.
• Team Leadership: lead field service engineers and technicians; recruit, train, and evaluate staff; conduct technical workshops and compliance training; foster a culture of accountability, safety, and continuous improvement.
• Compliance & Documentation: maintain accurate service records; ensure traceability of repairs; meet regulatory standards (e.g., FDA, CE marking); support audits and inspections; stay updated on regulatory changes.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 5+ years in medical equipment servicing with 2+ years in a leadership role; experience with medical equipment preferred.
• Certifications in medical device servicing or regulatory compliance are a plus.
• Proven experience in revenue generation and achieving departmental targets.
• Strong technical troubleshooting and diagnostic skills.
• Excellent communication and client‑facing abilities.
• Strategic thinking with a commercial mindset.
• Knowledge of healthcare compliance and safety standards.
• Ability to manage field teams and coordinate logistics.

Benefits & Work Environment

Field and office‑based; travel to client sites required; may involve emergency service calls and weekend availability. We offer professional development, training, and opportunities for growth.