National Operations Manager

Midvaal Recruitment; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading national provider of hygiene solutions is seeking a National Operations Manager in Gauteng. The role involves overseeing operations across branches to ensure service delivery and operational excellence. Candidates should have 7-10 years of operations management experience in relevant fields, proven leadership abilities, and strong communication skills. This position requires national travel and offers an opportunity to drive improvements and build strong client relationships.

Qualifications

• 7–10 years’ experience in operations management within hygiene, cleaning, or facilities management.
• Proven leadership experience managing large teams across multiple branches.
• Strong knowledge of contract management, compliance, and health & safety standards.

Responsibilities

• Lead and manage operational activities at a national level.
• Ensure high-quality service delivery in line with client expectations and contracts.
• Oversee workforce planning, recruitment, training, and performance management.

Skills

Operations management

Leadership

Communication skills

Client relationship management

Efficiency improvement

Education

Diploma or Degree in Business/Operations/Facilities Management

Tools

MS Office

Operational management systems

Job description

National Operations Manager

Location : Gauteng (National Travel Required)

Reporting to : CEO / Managing Director

Employment Type : Full-Time

Our Client :

Our client, a leading national provider of professional hygiene and cleaning solutions, servicing commercial, industrial, healthcare, retail, hospitality, and institutional clients across South Africa, is looking to appoint an experienced National Operations Manager.

This individual will be responsible for overseeing operations across all regional branches, ensuring consistent service delivery, operational excellence, and strong client relationships.

Key Responsibilities :

• Lead and manage operational activities at a national level.
• Ensure high-quality service delivery in line with client expectations and contracts.
• Oversee workforce planning, recruitment, training, and performance management.
• Drive operational efficiency, cost control, and continuous improvement.
• Monitor and analyse KPIs to evaluate performance and client satisfaction.
• Build and maintain strong client relationships and resolve escalations.
• Support sales with tenders, bids, and pricing strategies.
• Implement new systems, technologies, and service innovations across regions.

Requirements :

• 7–10 years’ experience in operations management within hygiene, cleaning, or facilities management.
• Proven leadership experience managing large teams across multiple branches.
• Strong knowledge of contract management, compliance, and health & safety standards.
• Demonstrated ability to improve efficiency and service delivery.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and operational management systems.
• Willingness and flexibility to travel nationally.

Added Advantage :

• Diploma or Degree in Business / Operations / Facilities Management.
• Knowledge of ISO standards or relevant quality frameworks.
• Strong commercial and financial acumen.