National Operations Manager

Onecart; Gauteng; Hybrid; ZAR 700 000 - 900 000; Full time

Job summary

A leading logistics company in South Africa is looking for an experienced National Operations Manager to oversee staff and ensure high levels of order fulfillment. The successful candidate will manage multiple projects, improve operational efficiencies, and lead a team focused on meeting KPIs while applying strong people management and communication skills. This role offers a hybrid work model and requires some travel to various store locations.

Qualifications

• 5+ years of operations management experience.
• Strong self-starter with extensive project management experience.
• Experience in field operations and managing customer contact centre KPIs.

Responsibilities

• Lead staff across business units for effective order fulfillment.
• Develop and implement business strategies to drive operational efficiency.
• Hire, onboard, and train new associates.

Skills

Operations management

Strong people management

Field operations experience

Project management

Data analysis

Effective communication

Education

Bachelor's degree in Business or equivalent

Tools

WMS (logistics) processes

Job description

OneCart is looking to hire a National Operations Manager to lead staff across a sub-business unit, responsible for effective and high levels of orderfulfilment, aligned to agreed SLAs and customer expectations.

Empower teams to assist store operations teams in achieving SLA performance targets while applying data analysis and insights to continuously improve performance.Operations ManagementManaging organisational sales by developing a business plan that covers sales, revenue and expense controlsOwn and lead sub-business units and drive centres of excellence across operationsProvide relevant operational reporting including, but not limited to, all agreed business KPIsDrive continuous improvement directly or indirectly through internal and external stakeholdersOversee and be accountable for operational planning.

This, but it is not exhaustive, includes forecasting, store and area expansion and process developmentDirectly drive promotional activitiesPlay an active role in developing and implementing the business strategyEstablish product requirements and prioritise these in collaboration with the merchandise partnersOwn the P&L and oversee the activities for the on-demand division of the businessHire, onboard staff and provide the necessary training for new associatesCoordinate and agree on outputs with business partnersManage several team members directly while managing others indirectly.Provide guidance on customer contact centre KPIsOperational EfficienciesLeads the coordination, planning, and scheduling of multiple simultaneous projects and company / business-related researchConduct field operations to ensure execution of all KPIs across all levels of managementProvide input and enforce SLA internally and externallyUpdate IT on any developments to improve efficiencies across all operationsIdentifying and coordinating specific technology needs; scheduling and coordinating market eventsCollaborate with all function areas to ensure that resource capability is adequately outlined for future projectsDefine parameters to foster a seamless communication transition between the contact centre and customersIdentify efficiency and improvement mechanisms to improve the effectiveness of operationsEffectively carry out tasks that drive KPIs with field operations teams across all levelspile daily / weekly / monthly, and yearly reporting that is in line with performance.Risk, Governance and Financial ManagementDevelops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners;Analysing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrityAssisting management with correcting ethical and compliance issues and problemsKnowledge ManagementLeads and participates in teams by using and sharing resources, information, and tools;Determining customer needs and business priorities;Coordinating and executing work assignments;Providing advice, feedback, and support to ensure timelines and work quality are achievedModelling and helping others with how to adapt to change or new challengesEmployee ManagementHire and grow the Field Operations of Onecart line with business goals and KPIsFacilitate the creation of accountable customer-centric teams who understand and strive to meet the needs of all stakeholdersRole model behaviour and motivate team members in line with the OneCart valuesTake full responsibility for the performance of all direct reports, motivating and managing them about quality standards and agreed on benchmarks and objectives,Focusing on all aspects of sound people management practices in relation to : RecruitmentDevelopmentRemuneration and RewardPerformance ManagementCareer DevelopmentOn-the-job training, coaching and mentoringEffective teamwork and Self –ManagementMaintain a positive attitudeTake ownership of driving your career development (skills and knowledge)Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverablesCommunicate effectively, maintain relationshipsFollow any lawful and reasonable instruction from your line managerAct as part of the Operations team by assisting other members of the team to achieve common goalsConsistently live and be an example of the Company valuesTimely reporting of all instances of suspected or proven fraud via the appropriate reporting channelAdherence to the company policies and associated company policies and proceduresMinimum Academic, Professional Qualifications & Experience RequireBachelor's degree in Business or equivalent5 Years of Operations management experienceStrong people management and strong communication internally and externallyField operations experienceStrong self-starterExtensive project management and change management experienceExposure to efficient WMS (logistics) processesWorking conditionsA balance of Hybrid and Office work modelYou may be required to work overtime work from time to time to meet agreed deadlines.You may be required to travel to various Onecart store locations within South Africa.