National Office – End User Support Technician

Legal Aid South Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A national legal services provider in Johannesburg seeks a skilled individual to support end users and provide training on computer hardware and software. Ideal candidates will have a Grade 12 certificate and three years in an IS Department, with strong skills in hardware installation and user support. The position offers a permanent role with benefits.

Qualifications

• Three years of experience in an IS Department.
• Two years of specialization experience.

Responsibilities

• Support end users and provide one-on-one training.
• Ensure defect-free utilization of user computer workstations.
• Install and maintain computer hardware and software.
• Provide basic network support.

Skills

Computer hardware installation

Software installation

User support

Basic network support

Education

Grade 12 certificate

Computer qualification from a recognized institution

Job description

Legal Aid SA is a national public entity; a key contributor to South Africa's constitutional democracy, providing quality legal services to poor and vulnerable persons.

The organisation has a national footprint.

Legal Aid SA is an accredited Top Employer SA for 11 consecutive years – a credible employer of choice.

Its culture is rooted in leadership, driven by the value and advancement of human rights.

It offers an exciting Employment Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position.

The incumbent will be appointed on a permanent basis.

The position is based at the Legal Aid SA National Office in Braamfontein.

POSITION PURPOSE

To support end users and provide one-on-one training in the utilisation of computer hardware and peripherals and non-application software programmes in a way that will ensure defect‑free and optimal utilisation of user computer workstation environments.

KEY OUTPUTS

• Computer hardware installation, maintenance and support.
• Software installation, maintenance and support.
• User support and one‑on‑one training in respect of the above.
• Basic network support.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED

• A recognised Grade 12 certificate plus :
• Three years Computer qualification obtained at a University / Technikon or other acknowledged tertiary institution.
• Three years experience in an IS Department of which two years are in the field of a specialist.

BASIC SALARY : R,

• plus benefits per annum (Level 9)

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 31 March, quoting the reference number NO / EUST / 13 / 03 /, in the subject line to or apply online at Enquiries to

Eulender Mafolo, Tel :

Preference will be given to candidates in terms of the Legal Aid SA Employment Equity Plan.

People with disabilities are encouraged to apply.

LEGAL AID SA RESERVES THE RIGHT NOT TO APPOINT.