National Command Centre Operator - Surveillance

Fidelity Services Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading security services provider in South Africa is looking for a National Command Centre Operator - Surveillance. The role involves monitoring various surveillance systems, analyzing alerts for suspicious activities, and effectively escalating issues. Candidates should possess at least a Grade 12 and PSIRA Grade ‘C’ certificate, with strong PC skills and relevant industry knowledge. This position requires excellent attention to detail, ability to work under pressure, and teamwork skills.

Qualifications

• Must have a minimum of 1 year of monitoring center experience.
• Ability to analyze CCTV threats and alerts.
• Knowledge of different monitoring platforms is desirable.

Responsibilities

• Monitor and escalate events from multiple surveillance systems.
• Analyze suspicious activities and report failures.
• Provide detailed feedback on findings to ensure resolution.

Skills

PC Literate

Surveillance industry knowledge

Attention to detail

Ability to work under pressure

Excellent writing skills

Proactive attitude

Teamwork abilities

Education

Grade 12

PSIRA Grade 'C'

Tools

Syntell

DSS (Dahua)

Deep Alert

Vumacam Proof 360 (Isentry)

Job description

Job Description – National Command Centre Operator -Surveillance

The Surveillance Off‑Site Control Room utilizes the event control room whereby Surveillance Off‑Site Control Room Officers escalated their findings into a Situational Control Room from where escalations are either dispatched or dismissed in the Surveillance Control Room.

DESCRIPTION

The Surveillance Off‑Site Control Room utilizes the event control room whereby Surveillance Off‑Site Control Room Officers escalated their findings into a Situational Control Room from where escalations are either dispatched or dismissed in the Surveillance Control Room.

QUALIFICATIONS AND ATTRIBUTES

• Grade 12
• PC Literate
• PSIRA Grade "C"
• No criminal records
• Surveillance (CCTV) industry specific knowledge.
• Surveillance monitoring fundamentals.
• Surveillance monitoring platforms and methodology.
• Minimum of 1 year Monitoring Centre experience in a similar position.
• Must be able to work independently and be self‑motivated.
• Must be able to work as part of a team.
• Must have a strong sense for attention‑to‑detail.
• Well‑articulated with excellent writing skills.
• Reporting Skills.
• Need to be proactive and be able to handle pressure situations.
• Be accountable for work to be done on their station.
• Knowledge of all monitoring platforms used by FADT which include Syntell, DSS (Dahua), Deep Alert, Vumacam Proof 360 (Isentry) and Proof Search will be an advantage.
• Good working relationship with peers.

JOB DESCRIPTION

Job Title: National Command Centre Operator - Surveillance

Department: National Command Centre – Surveillance

Division: Fidelity

Responsible To: National Command Centre – Black Screen Monitoring Manager

Responsible For: Monitoring and escalating events on Syntell, DSS (Dahua), Deep Alert, Listener, Vumacam Proof 360 (Isentry) used by FADT/Surveillance (Systems may vary depending on desk allocation)

Scope and Main Purpose of Job (Systems may vary depending on desk allocation)

• Day to day monitoring of the following:
  • Syntel (LPR Alerts) – Alerts created on WhatsApp with SIU Members. Create a signal on Listener and send to the dispatch stack.
  • DSS (Dahua) – Analyze alerts for threats. For a threat elevate and create a signal on Listener for armed response to attend. No threat dismiss.
  • Listener – analyze WhatsApp groups and create Listener alarms for a vehicle to be dispatched to the wanted area.
  • Deep Alert – Analyze the alert for threats. For a threat elevate and create a signal on Listener for a vehicle to be dispatched to the area under threat.
  • Vumacam (Revenue Client) – Proof 360 (Isentry).
• Analyze the event station for anything suspicious:
  • Suspicious people.
  • Vehicle parked off for too long in an area.
  • Hi‑Jacking.
  • Robberies.
  • Accidents.
• Proof Search:
  • Search any wanted vehicle.
  • Loading of new wanted vehicles.
• Report any system failures within the Off‑Site Control Room to the Branch Manager and Surveillance Control Room Seniors on duty.
• Monitor alerts diligently and ensure that all SOP’s are followed and understood for each site as per the monitoring instructions.
• Keep your stack cleared and attend to alerts timeously and with accuracy.
• Escalate any findings with the required level of detail to ensure the situation can be resolved efficiently.
• Provide comprehensive feedback on all findings and articulate the resolution accurately onto the system notes.
• Conduct a proper handover with the off‑going shift. Off‑going shift to ensure that all information is handed over regarding alerts completed or in progress.
• Capture all activity in the provided OB book relating to your station during your shift.
• Ensure all equipment at your station is operational. Report any anomaly to the Branch Manager/Surveillance Monitoring Senior.
• Adhere to all Control Room Policies and Procedures and behave in a manner that is always respectful and presentable.
• Communicate clearly and professionally with all customers and ensure that your feedback is comprehensive and that you attend/escalate all issues the customer might have.
• Notify your manager if any system or procedure is unclear to you so they can assist with any additional training you might need.
• Follow‑up on any response actioned by you to ensure the correct feedback is available for you to close your incidents off.
• Be punctual and present for your shift – notify your management timeously if you have any issues that will affect your punctuality or effectiveness of your performance for the shift’s duration.
• All work carried out in the Surveillance Off‑Site Control Room is confidential and will not be shared with any individual outside of the Surveillance Control Room.