Multi Site Operations Manager

Peoplelab.; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading food service provider is seeking a Permanent Operations Manager in Cape Town. The role emphasizes process improvement and financial oversight across multiple locations, requiring substantial experience in scaling operations. Candidates must possess strong leadership skills, a passion for healthy food, and financial expertise to design effective systems and ensure sustainable growth.

Benefits

Daily lunch covered

Quarterly bonuses tied to performance

Equity participation opportunity

Qualifications

• 5–7 years' experience in operations management in food or FMCG.
• Track record of designing SOPs and financial controls.
• Experience managing diverse teams of 20+.

Responsibilities

• Build SOPs and compliance frameworks.
• Manage budgets, costing, and supplier negotiations.
• Recruit and mentor managers.

Skills

Operations management experience

Financial acumen

Leadership skills

Communication skills

Tech-savviness

Tools

ClickUp

Google Workspace

MS Office

Job description

Position

Position : Permanent Operations ManagerLocation : Onsite daily, with travel to various sites in Cape Town.

Must be authorised to work in South Africa by citizenshipType : Permanent roleStart Date : 1 November

• , or sooner for handoverWorking Hours : 08h
• h00Benefits :
• Daily lunch covered
• QuarterlyBonuses tied to stock management
• Bonuses tied to client happiness and contract renewal
• Equity participation opportunity
• The Role
• This role is best suited to someone who thrives on behind-the-scenes process improvement, numbers, and structure; not day-to-day restaurant or catering management.
• This is not a hospitality or events management role.

Instead, the focus is on building scalable operations, maintaining financial discipline, and implementing systems that enable a growing business to thrive.

As Operations Manager, you'll be the senior architect of structure and efficiency across multiple food service sites.

You’ll design and implement SOPs, oversee budgets and cost controls, and ensure the business scales sustainably while staying true to its mission of health and wellness.

About the Employer

The Employer is a leading provider of high-quality food services, specialising in health-focused corporate and school cafeterias.

Their mission is to make nutritious, sustainable meals accessible while delivering an exceptional dining experience.

Minimum Requirements

5–7 years’ operations management experience in a scaling business (food, FMCG, or related sectors).

Track record of designing and embedding SOPs and compliance frameworks. Strong financial acumen : budgeting, menu costing, stock and labour control. Proven ability to reduce cost variances and tighten financial controls. Excellent leadership and communication skills; experience leading diverse teams of 20+.

Tech‑savvy

Comfortable with tools such as ClickUp, Google Workspace, or MS Office. Own car essential. A genuine passion for healthy, sustainable food is non‑negotiable.

Key Responsibilities

Systems & Structure : Build replicable SOPs, compliance frameworks, and scalable operating models. Financial Oversight : Manage budgets, costing, stock, and supplier negotiations; reduce stock losses below 3%.

Team Development

Recruit, mentor, and hold managers accountable; build a high-performance culture. Client Satisfaction : Maintain relationships with corporate and school clients, ensuring service excellence. Growth Enablement : Prepare the business for expansion and possible franchising while staying aligned to the Employer's ethospetencies.

Why Join

Be part of a scaling, impact-driven company where your contribution is highly visible. Competitive package with equity opportunities and performance bonuses. Purpose-driven culture with strong social and sustainability impact. Work with a leadership team that values innovation, accountability, and wellness.

Challenges

You'll help solve uplifting skills, culture, and performance of site managers; reducing stock losses and tightening cost controls; balancing budgets with high client expectations; driving accountability across a multi-site workforce; scaling operations while preserving the client's ethos of health, sustainability, and empowerment.