Multi-Site HVAC Helpdesk & Service Admin

SFI Group (Pty) Ltd; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A national service company in South Africa seeks a Service Administrator to provide multi-site administrative support. The ideal candidate will have 3-5 years of experience in service administration, excellent multitasking and communication skills, plus a Diploma in Business Administration or relevant fields. The role includes managing job cards, monitoring performance, and ensuring quality service delivery across diverse teams.

Benefits

Access to Medical Aid

Provident Fund

13th Cheque

Opportunities for learning and growth

Qualifications

• 3–5 years’ experience in service administration or call centre coordination.
• Background in technical, HVAC, or maintenance environments is advantageous.

Responsibilities

• Provide administrative and coordination support to multiple sites and supervisors.
• Process and manage job cards, quotations, purchase orders, and billing.
• Track and monitor portfolio performance and ensure SLA adherence.
• Assist with scheduling technicians and managing call-out processes.
• Maintain asset registers, service logs, and reporting templates.
• Handle customer queries, ensuring fast and professional responses.
• Support the finance team with invoice accuracy and labour cost capture.
• Ensure compliance with company and client standards for service quality.

Skills

Multitasking

Communication skills

Excel

Attention to detail

Organisational ability

Education

Grade 12 / Matric

Diploma in Business Administration

Certificate in Operations

Certificate in Customer Service Management

Tools

CRM software

Service workflow software

Job description

A national service company in South Africa seeks a Service Administrator to provide multi-site administrative support. The ideal candidate will have 3-5 years of experience in service administration, excellent multitasking and communication skills, plus a Diploma in Business Administration or relevant fields. The role includes managing job cards, monitoring performance, and ensuring quality service delivery across diverse teams.