Multi-Region Operations Manager

Lovisa; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading retail company is seeking a Multi-Region Operations Manager in Cape Town, Western Cape. The successful candidate will manage multiple store locations, ensuring excellent customer experiences and coaching store teams. Ideal applicants will have over three years in management and a proven track record in fast-paced retail environments. This role also involves traveling based on business needs.

Qualifications

• 3 years or more experience in a management position within a Retail or Customer/Sales focused industry.
• Proven ability to multi-site manage in a fast paced, high volume environment.
• Demonstrated understanding of Customer experience and continually improving this to achieve results.

Responsibilities

• Evaluate performance of the Store Manager using available reports.
• Ensure clear communication with the Team through various methods.
• Recruit a passionate and Customer-focused Team for development.

Skills

Team coaching

Time management

Customer experience improvement

Job description

Job title: Multi-Region Operations Manager

Job Location: Western Cape, Cape Town

Deadline: November 21, 2025

The Multi-Region Operations Manager Position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores through :

• Effective Store visits. Evaluate the performance of the Store Manager, utilising the reports available and set clear objectives to achieve Lovisa directives and benchmarks.
• Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team.
• Recruit passionate and Customer focused Team to develop and succession plan through Lovisa.
• Reduce unnecessary costs, through effective rostering - the right people at the right time.
• Focus on reducing internal and external shrinkage by ensuring Store Managers and Team Lovisa Security Manual and Loss Prevention best practise.

To be successful in this role you will have :

• 3 years or more experience in a management position within a Retail or Customer / Sales focused industry
• Proven ability to multi-site manage in a fast paced, high volume environment
• Demonstrated understanding of Customer experience and continually improving this to achieve results
• Flexibility and desire to travel interstate and / or Internationally based on the needs of the business

Skills, knowledge and personal qualities required :

• Personable, approachable and a great coach. Be there for your Team.
• Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers.
• Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviours, attitude and actions
• Sales / Retail / Business Development jobs