Multi Media Manager at PnP

Pick n Pay; eMalahleni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in South Africa is looking for a General Merchandise Department Manager to oversee sales and operational excellence in Audio Vision and Large Appliances. The ideal candidate should have a strong background in retail management, excellent leadership skills, and a proven track record in sales performance. Responsibilities include driving sales, optimizing stock management, and ensuring superior customer service. Closing date for application: 16 November 2025.

Qualifications

• Minimum 3-5 years' experience in retail management.
• Sound understanding of merchandising principles.
• Ability to work retail hours.

Responsibilities

• Drive sales and profitability within the department.
• Lead the team to maintain optimal stock levels.
• Ensure high-quality customer service delivery.
• Monitor individual and team performance.

Skills

Leadership

Communication

Analytical thinking

Customer-focused approach

Sales driven

Education

Grade 12 (Matric)

Tertiary qualification in Retail Management

Job description

Role Summary

To lead and manage the General Merchandise Department (Audio Vision and Large Appliances) to achieve sales, profitability, and operational excellence. The role focuses on driving sales performance, optimizing stock management, ensuring superior customer service, and leading a motivated sales team to deliver exceptional in-store experiences.

Requirements

• Grade 12 (Matric); tertiary qualification in Retail Management or related field advantageous.
• Minimum 3-5 years' experience in retail management, preferably in General Merchandise or Electronics.
• Proven track record in achieving sales and operational targets.
• Sound understanding of merchandising principles and stock management systems.
• Ability to work retail hours

Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with attention to detail.
• Sales-driven and customer-focused approach.
• Ability to work under pressure and manage competing priorities.
• High level of initiative, energy, and commitment to achieving results.

Key Responsibilities

Sales & Financial Performance

• Drive sales and profitability within the Audio Vision and Large Appliances categories.
• Manage GMD operations to achieve or exceed budgets, turnover, and gross profit targets.
• Monitor sales and expense budgets, analysing variances and implementing corrective actions.
• Identify opportunities to increase sales and improve customer engagement.

Stock & Merchandise Management

• Lead the team to maintain optimal stock levels and minimize out-of-stock situations.
• Analyse stock reports and take timely action to ensure correct product availability and range.
• Oversee merchandising standards and ensure compliance with planograms and visual guidelines.
• Implement and monitor shrinkage control measures to minimize losses.

Customer Service Excellence

• Ensure consistent delivery of high-quality customer service by all team members.
• Respond to customer queries and concerns in a professional and solution-oriented manner.
• Promote a culture focused on customer satisfaction and positive shopping experiences.

People Leadership & Performance Management

• Lead, motivate, and coach the sales team to achieve departmental goals.
• Monitor individual and team performance, providing regular feedback and implementing corrective actions where necessary.
• Foster a high-performance culture characterized by teamwork, accountability, and urgency.

Promotions & Marketing

• Coordinate and execute promotional and marketing activities within the department.
• Ensure in-store promotions are correctly implemented and effectively communicated to customers.

Operations & Compliance

• Ensure compliance with company policies, standard operating procedures, and safety regulations.
• Uphold security and stock control measures to reduce shrinkage.
• Maintain accurate records and reporting related to sales, stock, and departmental performance.

Closing date: 16 November 2025