Multi-Channel Support Agent — Customer Care & Tickets

AllSpes (Pty) Ltd; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading support services company in Centurion is seeking a Support Agent to provide world-class telephonic and online support for the VeriClaim Billing System. The ideal candidate has at least 1 year of experience with VeriClaim and demonstrates excellent customer service and communication skills. Responsibilities include managing calls, resolving queries, and ensuring customer satisfaction. Experience in a support centre is advantageous.

Qualifications

• Minimum of 1 year’s experience with VeriClaim.
• Experience in a support centre environment is an advantage.

Responsibilities

• Provide telephonic and online support to users of the VeriClaim Billing System.
• Resolve queries within given turnaround times.
• Manage a large amount of inbound and outbound calls.
• Document all call and ticket information according to standard procedures.

Skills

Understanding of VeriClaim functionalities

Customer focused

Excellent problem-solving skills

Effective management skills

Excellent time management

Excellent communication skills

Analytical thinker

Knowledge of Microsoft Word and Excel

Detail oriented

Ability to manage multiple tasks

Job description

A leading support services company in Centurion is seeking a Support Agent to provide world-class telephonic and online support for the VeriClaim Billing System. The ideal candidate has at least 1 year of experience with VeriClaim and demonstrates excellent customer service and communication skills. Responsibilities include managing calls, resolving queries, and ensuring customer satisfaction. Experience in a support centre is advantageous.