Mr D - Mid-Level Operations Associate

takealot.com; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic e-commerce company based in Cape Town is seeking a Mid-Level Operations Associate. This role involves managing daily operations, analyzing data for insights, and supporting team development. Ideal candidates will have a relevant degree and at least 3 years' experience in operations. Proficiency in Excel and data analytics is crucial. Join a fast-paced environment that values growth, innovation, and teamwork.

Benefits

Market-related Total Remuneration Package

Flexible work environment

Free access to online learning courses

Regular social events

Birthday leave

Confidential counseling and support

Free parking

Qualifications

• At least 3 years’ of experience in operations, particularly in e-commerce, logistics, supply chain, or a related fast-paced industry.
• Experience in using data analytics to inform operational decisions.
• Proficiency in analyzing performance metrics to provide insights on operational aspects.

Responsibilities

• Assist in managing day-to-day operations across various business verticals.
• Participate in the implementation and refinement of operational processes.
• Support continuous improvement initiatives to enhance operational processes.
• Assist in the analysis of operational data to generate insights.
• Help manage and resolve payment transaction issues.
• Support the mentorship and development of junior operations team members.

Skills

Strong analytical ability supported by solid Excel skills

Ability to identify areas of improvement

Enterprising spirit and ability to take ownership of tasks

Willingness to buy into the requirements of a fast-paced start-up environment

Ability to verbalize as well as visualize findings and results

Strong team player

Education

Relevant bachelor’s degree in commerce, engineering, finance or related field

Tools

Advanced Excel

SQL

Python

Job description

Mr D, a division of the Takealot Group is looking for a highly talented Mid-Level Operations Associate to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do
• Learn: We work with the best of the best, and then some.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

This role reports to the Operations Manager for Grocery Operations for Mr D.

Your Responsibilities

Operational Support and Efficiency

• Assist in managing day-to-day operations across various business verticals within MrD, contributing to smooth and efficient trade operations.
• Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform.
• Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions.

Data Analysis and Reporting

• Assist in the analysis of operational data to generate insights aimed at improving customer experience and operational workflows.
• Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.

Teamwork and Development

• Help manage and resolve payment transaction issues, contributing to a seamless customer transaction process.
• Assist in the investigation of order discrepancies and compile reports on operational challenges and customer feedback.
• Support the mentorship and development of junior operations team members, promoting a culture of growth and learning.

Emergency Management

• Proactively manage operational emergencies and system failures, ensuring minimal disruption to business operations. This includes being prepared to address emergencies during business hours after 5pm and during weekends, ensuring round-the-clock operational resilience.

Attributes Required

• Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights.
• Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes.
• Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives.
• Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication.
• Ability to verbalize as well as visualize findings and results, emphasizing the importance of clear and effective communication, both verbally and through visual means.
• Strong team player, indicating the importance of collaboration and mutual support within a team setting.

Qualifications & Experience

• Relevant bachelor’s degree in commerce, engineering, finance or related field.
• At least 3 years’ of experience in operations, particularly in e-commerce, logistics, supply chain, or a related fast-paced industry.
• Experience in using data analytics to inform operational decisions and improvements.
• Proficiency in analyzing performance metrics to provide insights on operational aspects.
• Proficiency in advanced Excel
• Knowledge of SQL or Python is advantageous.

Benefits

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see? If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.