Motus Bmw Administrator – Service Advisor (Non-Technical)

Howmzansi; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in South Africa is seeking an Administrator – Service Advisor. This role involves assisting customers with vehicle service needs and ensuring smooth administrative processes. Ideal candidates should have at least 3 years of experience in the automotive service industry, strong communication skills, and proficiency in Microsoft Office. Join the team for a rewarding career in a professional environment.

Qualifications

• 3 years of experience in the automotive service industry.
• Strong administrative and customer service background.
• Basic technical understanding of vehicles is essential.

Responsibilities

• Answer phone calls and emails from customers quickly and professionally.
• Schedule service appointments and maintain accurate customer records.
• Coordinate service requests with workshop technicians.

Skills

Administrative skills

Customer service

Communication skills

Organizational skills

Multitasking

Attention to detail

Proficiency in Microsoft Office

Education

Matric Certificate or NQF Level 4

Job description

Motus BMW Administrator – Service Advisor (Non-Technical)

Motus BMW invites suitably qualified applicants to apply for their Administrator – Service Advisor (Non-Technical) position.

The closing date for applications is 31 October

If you're organized, good with people, and have a passion for the automotive industry, this opportunity might be just what you're looking for. BMW Vereeniging is part of the trusted Motus Group, a name known for delivering world‑class customer service and premium vehicle care.

They are now looking for a dedicated, detail‑focused, and customer‑driven individual to join their service department.

This role focuses on assisting customers with their vehicle service needs, coordinating with technicians, and keeping all service‑related administration up to date. As the Administrator – Service Advisor, you'll act as the link between customers and the workshop.

Your main task is to make sure every customer's service experience is smooth and efficient.

You'll handle everything from scheduling appointments and managing service requests to keeping customers informed about their vehicle's progress. You'll also play a key role in maintaining accurate records and helping the service team deliver high‑quality work. This position is perfect for someone who enjoys working with people, thrives in a busy environment, and pays attention to the smallest details.

Main Responsibilities

• Answer phone calls and emails from customers quickly and professionally.
• Schedule service appointments and maintain accurate customer records.
• Coordinate service requests with workshop technicians and ensure timely completion of all work.
• Update customers on the progress of their vehicle services or repairs.
• Assist with billing and invoicing to ensure smooth financial transactions.
• Handle complaints with professionalism and resolve issues efficiently.
• Keep detailed and organized records of all service transactions.
• Support the dealership's administrative functions such as job cards, invoices, and warranty claims.
• Ensure all customer details and vehicle data are recorded correctly and consistently.
• Help the dealership maintain high industry standards for customer service and process accuracy.

Qualifications

• Matric Certificate or NQF Level 42–3 years of experience in the automotive service industry.
• Strong administrative and customer service background.
• Good communication and interpersonal skills.
• Ability to multitask and manage priorities in a fast‑paced setting.
• Proficiency in Microsoft Office Suite.
• Attention to detail and solid organizational skills.
• Basic technical understanding of vehicles (essential).
• Additional language will be advantageous.
• Familiarity with OEM systems and procedures.
• Numeracy skills for handling quotations, invoices, and cost estimates.
• Ability to work under pressure while maintaining professionalism.
• Having OEM Group South Africa product knowledge will make you a stronger candidate for the role.

Important Skills for Success

• Strong oral and written communication.
• Excellent administration and record‑keeping abilities.
• Confidence in customer interaction and problem resolution.
• Diplomacy and resilience when dealing with challenging situations.
• Good decision‑making and teamwork skills.
• Proficiency in PC and system operations.

The Administrator – Service Advisor role is at the heart of customer satisfaction. You'll ensure that every client who walks through the door leaves with a positive impression of BMW Vereeniging's service quality.

This job allows you to be part of a professional team that values efficiency, accuracy, and customer trust. If you have a talent for staying organized, enjoy helping people, and want to build a career within one of South Africa's leading automotive brands, this is the perfect chance to grow your skills and reputation.

If you meet the above requirements and are eager to work in a fast‑paced, customer‑focused environment, submit your application before 31 October.

Make sure your CV clearly shows your relevant experience, especially in administration or customer service within the automotive sector.

Join Motus BMW Vereeniging and be part of a company that believes in excellence, teamwork, and continuous improvement.

Take the first step toward a rewarding career today!

#J-