Motor Quality & Premium Finance Complaints Specialist

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial service provider is seeking Complaints Specialists in KwaZulu-Natal to manage complex complaints related to vehicle quality and premium finance. Ideal candidates should have proven experience in complaint handling, strong analytical and negotiation skills, and proficiency in Microsoft Office. This role requires compliance with FCA regulations and aims to deliver fair outcomes to customers.

Qualifications

• Proven experience in the insurance sector or financial services.
• Clear Credit and Criminal record.
• Experience managing complex complaints.

Responsibilities

• Investigate Motor Quality complaints ensuring compliance.
• Handle Premium Finance complaints effectively.
• Communicate with empathy and professional candor.
• Ensure alignment with FCA regulations.

Skills

Complaint handling experience

Analytical skills

Negotiation skills

Communication skills

Stakeholder management

Microsoft Office proficiency

Education

National Senior Certificate (Grade 12)/Matric

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading financial service provider is seeking Complaints Specialists in KwaZulu-Natal to manage complex complaints related to vehicle quality and premium finance. Ideal candidates should have proven experience in complaint handling, strong analytical and negotiation skills, and proficiency in Microsoft Office. This role requires compliance with FCA regulations and aims to deliver fair outcomes to customers.