Motor Insurance Claims Consultant

Badger Holdings (Pty) Ltd; George; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in George is seeking a proactive Motor Claims Consultant. The successful candidate will ensure claims are processed accurately and deliver exceptional service to clients. Ideal for individuals with a strong customer service background, attention to detail, and the ability to work in a fast-paced environment. This position offers a permanent role with market-related remuneration in a supportive team atmosphere.

Qualifications

• Grade 12 or equivalent education required.
• Experience in a customer service role preferred.
• Willingness to work nightshift hours essential.

Responsibilities

• Process claims accurately and compassionately.
• Manage claims costs in accordance with policy guidelines.
• Deliver exceptional customer service during the claims process.

Skills

Excellent written and verbal communication in English

Strong attention to detail

Customer service experience

Excellent computer skills

Organisational and admin skills

Education

Grade 12 / National Senior Certificate

Job description

Motor Claims Consultant – George, South Africa

Pacific International Insurance is an Australian-based company, proudly serving customers in Australia and New Zealand through our flagship brand, PD Insurance. We specialise in pet and motor insurance, and we’re excited to be expanding our South African branch! We’re on the lookout for a service-driven, empathetic, and proactive Motor Claims Consultant to join our growing team in George. If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!

Why This Role Matters

As a Motor Claims Consultant, you’ll play a key role in ensuring claims are processed accurately, efficiently, and compassionately. You’ll help manage claims costs in line with policy guidelines, industry regulations, and delegated authorities. Most importantly, you’ll be the voice of our Soft Landings philosophy, delivering exceptional customer service from claim lodgement to closure.

Working Hours

• Monday to Friday: 00h00 – 08h00 AM (these hours are subject to change and rotational shifts may be applied to support the requirements of the business). These hours align with our Australian clients, giving you more flexibility during your day.

Location: George, South Africa (on-site)

Be part of a global team with a local heartbeat.

What We’re Looking For

• Grade 12 / National Senior Certificate.
• Excellent written and verbal communication in English.
• Excellent computer skills.
• Previous experience in a customer service role.
• Strong attention to detail, organisational and admin skills.
• Willingness to work nightshift hours.

Bonus skills that’ll set you apart

• Experience in insurance claims or financial services.
• Strong negotiation, persuasion, and investigative abilities.
• Excellent interpersonal skills and ability to build rapport.
• Skilled in asking probing questions to gather detailed information.

Other Details

Remuneration: market-related
Location: George
Job level: Junior/Mid
Type: Permanent
Reference: #BH-402
Company: Badger Holdings

Posted on 21 Nov 09:37, Closing date 20 Dec

Apply now and become part of a company that values compassion, collaboration, and continuous improvement.