Motor Finance Complaints Pro: Fair Outcomes & Compliance

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service organization in Umhlanga Rocks seeks experienced Complaints Specialists to manage complex complaints related to vehicle quality and premium finance. The ideal candidate will have strong communication skills and regulatory knowledge in a customer-focused environment, bringing professionalism and empathy in conflict resolution. This position requires a National Senior Certificate and 1-2 years of experience in the insurance sector, offering opportunities for personal and professional growth.

Qualifications

• 1-2 years proven experience in the insurance space/FSP Campaign.
• Clear Credit and Criminal record.
• Knowledge of motor finance and insurance processes is desirable.

Responsibilities

• Investigate Motor Quality complaints related to vehicle issues.
• Handle Premium Finance complaints by liaising with stakeholders.
• Ensure compliance with FCA regulations and company policies.
• Identify trends to contribute to process improvements.

Skills

Analytical skills

Negotiation skills

Written communication

Verbal communication

Customer service focus

Education

National Senior Certificate (Grade 12)/Matric

Tools

Microsoft Office

Job description

A leading customer service organization in Umhlanga Rocks seeks experienced Complaints Specialists to manage complex complaints related to vehicle quality and premium finance. The ideal candidate will have strong communication skills and regulatory knowledge in a customer-focused environment, bringing professionalism and empathy in conflict resolution. This position requires a National Senior Certificate and 1-2 years of experience in the insurance sector, offering opportunities for personal and professional growth.