Motor Desktop Assessor - Bellville (JG9)

Santam; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading insurance company is seeking a qualified candidate for a motor claims assessment role in Cape Town. The role involves investigating claims, negotiating settlements, and ensuring compliance with contract conditions. The ideal candidate should have a diploma or degree in mechanical studies along with negotiation skills and experience in motor assessing. This is a full-time position offering competitive remuneration.

Qualifications

• 3 years' experience in motor assessing.
• Ability to handle vehicle valuation.
• Knowledge of claims processing and documentation.

Responsibilities

• Assess damage and determine repairs.
• Negotiate settlements with clients and service providers.
• Generate and communicate claims reports.

Skills

Motor assessing

Negotiation

Investigative skills

Client communication

Education

Degree, Diploma or Certificate in Mechanical related studies or Automotive

Qualified Panel Beater

VDQGBSA membership

Tools

Abuntex

Audatex

Job description

CAREER OPPORTUNITY

The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

The position will be based either in Cape Town, Johannesburg or Pretoria.

WHAT WILL YOU DO

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace / repair part / use aftermarket spares when warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory.
• Authorise for repair, cash, replace or write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the final cost (FC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders' relationship managers, claims committee and options from underwriters.

Claim Types handled

• Driveable and Non-Driveable car / Ldv
• Non-structural and structural damaged car / Ldv
• Mechanical
• Radio equipment and locks
• Accessories, tyres, rims
• Screening of merits

Qualifications

• Degree, Diploma or Certificate in Mechanical related studies or Automotive / equivalent Mechanical or Automotive Body Repair Qualification (
• Qualified Panel Beater, Mechanic, Spray Painter, VDQGBSA membership
• Abuntex / Audatex Trained 3 years' experience in motor assessing Technical skills