Motor Claims Training Consultant (Jg8)

Santam Insurance; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in Johannesburg is looking for a Training Consultant to coordinate and conduct training sessions. Responsibilities include developing training programs, assessing effectiveness, and ensuring compliance with policies. The ideal candidate has 2-4 years of claims experience and relevant qualifications. This position offers an opportunity to enhance staff skills in a dynamic environment.

Qualifications

• 2-4 years claims experience is required.
• 1-2 years in Learning and Development (planning, facilitation, evaluation) is necessary.
• Understanding of Santam systems, including Mainframe systems.

Responsibilities

• Coordinate and conduct product, system, process, and soft skills training sessions.
• Lead engaging training sessions and assess training effectiveness.
• Collaborate with management to identify training needs.

Skills

Understanding of the Training Value Chain Cycle

Organizational and facilitation skills

Client engagement skills

Analytical and problem-solving skills

Advanced proficiency in Word, Excel, PowerPoint

Fluent in English and Afrikaans

Education

Matric

Industry-specific qualification or accreditation (e.g., IISA qualification)

ETDP Qualification or equivalent (Train the Trainer, Assessor, Moderator, Evaluator) OR BEd

Job description

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Santam Motor Claims support is seeking an energetic, passionate individual to fill the position of Training Consultant based in Hill On Empire.

WHAT WILL YOU DO The purpose of this role is to coordinate and conduct product, system, process, soft skills, and related training sessions to enhance staff knowledge and skills, improving their current job activities.

This includes coordinating and conducting assessments to improve worker and workplace performance.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

Develop and implement comprehensive training programs for new hires and existing employees in the claims department.

Lead engaging training sessions, both in groups and one-on-one.

Assess training effectiveness and adjust programs to improve outcomes.

Stay updated with industry trends, tools, and techniques, incorporating them into training.

Provide feedback to enhance staff performance and professional growth.

Ensure all training activities comply with legal and company policies.

Maintain records of training and employee progress.

Collaborate with management to identify training needs based on projected processes and changes.

QUALIFICATIONS AND EXPERIENCE

Matric

Industry-specific qualification or accreditation (e.g., IISA qualification)

ETDP Qualification or equivalent (Train the Trainer, Assessor, Moderator, Evaluator) OR BEd

2-4 years claims experience

1-2 years in Learning and Development (planning, facilitation, evaluation)

Understanding of Santam systems, including Mainframe systems

SKILLS

Understanding of the Training Value Chain Cycle

Organizational and facilitation skills

Client engagement skills

Analytical and problem-solving skills

Advanced proficiency in Word, Excel, PowerPoint

Fluent in English and Afrikaans

COMPETENCIES

Effective communication and presentation skills

Interpersonal and motivational skills

Goal-oriented and organized

Networking and relationship-building abilities

Technical proficiency with claims processing systems

Adaptability and problem-solving capabilities

ABOUT THE COMPANY

Santam is a market leader in the general insurance industry in Southern Africa, committed to transformation and diversity.

We value our people and strive for an inclusive workplace.

Qualified applicants should submit their cover letter, CV, and salary requirements in MS Word format to santam.co.za.

Please share this vacancy with qualified individuals.

Our recruitment process

Onboarding: Ensure we receive all your documents to process your onboarding onto our payroll system.

Advertising

Vacancies are advertised for 3-5 days depending on skill availability.

Screening and Interviews

Candidates are screened via phone, followed by competency interviews.

Successful candidates may be invited for assessments and further interviews with department heads.

Final steps

Upon selection, complete all onboarding documentation to join our team.

TIPS & TRICKS

Preparing for your interview. Interviewing is a two-way process.

Be prepared, be yourself, and use this opportunity to learn about us and showcase your skills.

Santam has been recognized as a Top Employer

• for excellence in people practices for nine consecutive years.

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