Model Maker Help Desk Agent

Istaff Recruitment; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency in South Africa is seeking a Technical Support Specialist to assist clients with Model Maker software. The ideal candidate will have at least 2 years of experience with Model Maker and strong problem-solving skills. Responsibilities include providing customer support, troubleshooting issues, and maintaining documentation. This position requires excellent communication skills and proficiency in TeamViewer and general computer literacy.

Qualifications

• Minimum 2 years proven experience with Model Maker.
• Experience with Survey Maker, Irrimaker, and Road Maker is advantageous.
• Proficient in TeamViewer and general computer literacy.

Responsibilities

• Provide first-line support to clients using Model Maker software.
• Assist users with installation, setup, and troubleshooting of Model Maker.
• Guide clients through software functionality and resolve technical queries.
• Escalate complex issues to senior support or developers.
• Document support cases and maintain accurate ticket logs.
• Provide basic training and tips to clients on Model Maker usage.
• Test and report any software bugs or errors.

Skills

Model Maker experience

TeamViewer proficiency

Problem-solving skills

General computer literacy

Job description

Key Requirements

• Minimum 2 years proven experience with Model Maker (essential)
• Experience with Survey Maker, Irrimaker, and Road Maker (advantageous)
• Proficient in TeamViewer and general computer literacy
• Quick learner with strong problem-solving skills

Duties and Responsibilities

• Provide first-line support to clients using Model Maker software
• Assist users with installation, setup, and troubleshooting of Model Maker and related applications
• Guide clients through software functionality and resolve technical queries via phone, email, or remote support (TeamViewer)
• Escalate complex issues to senior support or developers when required
• Document support cases and maintain accurate ticket logs
• Provide basic training and tips to clients on Model Maker usage
• Test and report any software bugs or errors to the development team
• Ensure excellent customer service and maintain professional communication at all times