Mobile Sales & Service Specialist - Parow

Hollywoodbets; Cape Town; Presencial; ZAR 100.000 - 167.000; Jornada completa

Descripción de la vacante

Hollywoodbets in Parow, Western Cape, is looking for a Mobile Clerk to join the Purple Team. You will assist punters with mobile, website, and Phone-A-Bet queries, drive mobile sales, and help grow the mobile customer base.

You’ll open new accounts, ensure FICA compliance, demonstrate the mobile app, promote the mobile brand, and provide frontline customer service in a fast-paced branch environment.

Formación

• Previous Sales experience.
• Customer Services experience.

Responsabilidades

• Adherence to Hollywood dress code.
• Assist clients with account and betting queries.
• Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call centre.
• Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services.
• Conducting user specific training where required to ensure punter knows how to navigate through the mobile application.
• Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts.
• Promote the mobile brand. Set up and arrange displays at the branch to attract the attention of prospective and existing punters.
• Registering of new customer accounts. Ensure that new accounts opened are FICA compliant.
• Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old).
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
• Ensure new customer uses the sign-up bonus to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash ups are done in accordance with cash up procedures. Report shortages to management.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function.
• Utilise the Helpdesk terminals to attract punters.
• Might be required to rove between branches or stores as per operational needs.
• Any other related duties that might be required in the branch.

Conocimientos

Active Listening

Communication

Upselling

Interpersonal

Descripción del empleo

Hollywoodbets in Parow, Western Cape, is looking for a Mobile Clerk to join the Purple Team. You will assist punters with mobile, website, and Phone-A-Bet queries, drive mobile sales, and help grow the mobile customer base.

You’ll open new accounts, ensure FICA compliance, demonstrate the mobile app, promote the mobile brand, and provide frontline customer service in a fast-paced branch environment.